The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Attempts to carry out a gas safety inspection. Repairs to the property..
Housing association
Lambeth and Southwark Housing Association Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 2 published decisions.
- No maladministration 2
- Service failure 1
- Maladministration 1
- Mediation / settlement 1
Lambeth and Southwark Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (2)
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The Ombudsman found maladministration, service failure, mediation settlement, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns regarding the temperature within the…
Maladministration Service failure Mediation / settlement No maladministration damp and mould leak water ingress complaint handling delay repairs delay
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