Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Lancaster City Council's maladministration rate (75%) is lower than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202452944 Local authority / ALMO / TMO
The Ombudsman found reasonable redress by the landlord in its handling of the resident's reports of damp and mould, noting it acted within policy timescales, acknowledged a failing in following up on fogging, apologised…
202302122 Local authority / ALMO / TMO
Maladministration was found in the landlord's response to the resident's reports of damp and mould due to unreasonable delays in follow-on works and installation of a storage heater and extractor fan, and failure to…
202342337 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a new staircase. The Ombudsman…
202210325
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling..
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