Leeds City Council

The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould due to delays in responding to reports and completing identified works, but no maladministration in its…

The Ombudsman found no maladministration in the landlord's response to the resident's reports of a kitchen cupboard falling from the wall and the resulting repairs, in its response to boiler leaks, or in its complaint…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, as it failed to determine the cause, communicated unclearly about repairs, and delayed remedying the issue,…

The landlord was found responsible for service failure in its handling of reports of ASB and reports of rats in the property, because it repeatedly directed the resident to contact specialist teams rather than taking a…

The Ombudsman found reasonable redress in the landlord's response to concerns about scaffolding, external repairs, discrimination and the Equality Act 2010, and no maladministration in its complaint handling. The…

The Ombudsman found service failure in the landlord's handling of safeguarding concerns relating to failures of the communal door entry system at an independent living property, and service failure in its complaint…

The Ombudsman found maladministration in the landlord's handling of reports of ASB and noise nuisance, and service failure in its handling of the complaint. The landlord failed to implement and monitor the remedial…

The landlord made an offer of reasonable redress for its handling of the resident's reports of ASB, having failed to open an ASB case when first reported but subsequently taking appropriate action in line with its…

There was maladministration in the landlord's handling of repairs to the bedroom ceiling, which took around 10 months to complete contrary to its 60 working day repairs policy, with poor record keeping and…

The Ombudsman found service failure in the landlord's handling of the resident's reports about staff conduct, outstanding repairs, damp and mould, and its complaint handling. The landlord was ordered to apologise, pay…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s response to: The resident’s reports of leaks, damp and mould in the property. The associated…

The Ombudsman found no maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damaged possessions. We have also considered the…

The Ombudsman found service failure, severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s request for the bathroom to be retiled the…

The Ombudsman found reasonable redress in the landlord's response to the resident's concerns about her porch, as the landlord attended repairs within target timescales and offered £100 compensation for its communication…

The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to: The resident’s request for the installation of loft insulation. The…

The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of repairs to the ceiling. Our decision (determination) The complaint was resolved with intervention. We have made…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to reports of: Repairs. Safety concerns. We have also…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: Handling of leaks into the property. Complaint handling. Our decision…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of damp and mould in the resident’s lounge, and the completion of subsequent…

The Ombudsman found service failure, maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to reports of: A pest infestation. Outstanding repairs to…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found there was reasonable redress made for the…

The landlord was found to have maladministration in its handling of the resident's reports of a leak from a neighbouring leasehold property. The landlord failed to follow correct processes, delayed repairs for over a…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. Electrical issues.…

The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord’s management of: the resident’s reports of anti-social behaviour (ASB). the resident's…

The Ombudsman found the landlord offered reasonable redress regarding its handling of a leak and its request for the resident to remove decking for investigation. While there were delays in resolving the leak, the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of CCTV in his neighbour’s property.. Total compensation ordered: £50.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns around staff conduct in relation to a report of Antisocial Behaviour (ASB)..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of a rat infestation and associated repairs. The resident’s complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s: Reports of a leak from a neighbour’s property and the associated damp and mould. Associated complaint..…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould and a request for preventative external work. Reports of draughty windows..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to the front and back doors, and the associated complaint..

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of repairs in the property..

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Repairs to the property’s windows. Hazards in the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: management of the resident’s concerns about the temporary accommodation condition handling of the resident’s reports of repairs in…

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of recurring garden drainage issues.. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for a repair to the hallway.. Total compensation ordered: £350.

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: The removal of a greenhouse, conservatory and shed prior to a mutual…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns over its handling of service charges.. Total compensation ordered: £50.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for rehousing..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of repairs to the front door of the property. Request for a grab rail. Request…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: his housing banding. the events surrounding the viewing and sign up of…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202324820 Leeds City Council 20 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the communication with the Adult Social Care team. Housing application. Reports of repairs to…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s handling of the associated complaint..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the repairs to the property.. Total compensation ordered: £450.

The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of damp and mould and a blocked toilet at the resident’s property.. Total compensation ordered: £600.

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating to the property’s energy…

The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Reports of repairs needed to the communal drainage. Requests for reimbursement of…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s decision to charge the resident rent for a new tenancy during the period the property was uninhabitable although:…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of various repairs in the resident’s property. The Ombudsman has also considered the associated complaint handling..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: request for support from council services. responsive repairs. reports the property is…

The Ombudsman found mediation settlement, service failure, maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of his reports of antisocial behaviour (ASB) and…

The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s report that the contractor did not take adequate measures to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of anti social behaviour (ASB). This Service has also considered the landlord’s handling of the…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s request for a new garden fence. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Decision to no longer communicate with the resident’s chosen representative . Decision to carry…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: A blocked drain which resulted in sewage overspill in the garden at the resident’s property and a…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request to be reimbursed for loss of earnings..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs. A rat infestation. The Ombudsman has also considered the landlord’s handling of the…

The Ombudsman found service failure, mediation settlement, no maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Having to…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs and a pest infestation. The landlord’s handling of the resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a leaking toilet. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a bedroom window. Repairs to walls in the bedroom and kitchen.. Total compensation ordered: £1150.

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202307845 Leeds City Council 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping.…

The Ombudsman found no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports about the condition of the property after void. Handling of the resident’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports regarding water leaking from a window and resulting damage at her property..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding the landlord’s: Handling of the resident’s concerns about the maintenance of communal and grassy areas…

The Ombudsman found maladministration in the landlord’s handling of : The landlord's response to a reported leak. The landlord’s handling of the resident’s report of damage caused to her property by the leak. The…

The Ombudsman found maladministration in the landlord's handling of repairs due to significant delays in addressing recurring damp and mould, roof repairs, and drain works, plus a missed inspection. Maladministration…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of a leak into the resident’s property, and its response to the resident’s request for compensation…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s kitchen replacement and associated works. The landlord’s complaints handling has also been investigated.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reporting of anti-social behaviour. The associated complaints…

The Ombudsman found service failure in the landlord’s handling of the landlord’s actions when recovering rent payments directly from the resident’s Universal Credit (UC) payments.. Total compensation ordered: £150.

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Response to repairs required at the property. Communication with the resident. Record…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs to the radiators. Repairs to the electrics. Poor plasterwork in the…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s: response to concerns about the standard of workmanship following repairs to kitchen and living room floor;…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of a leak, damp and mould. The landlord’s handling of the associated complaint.. Total compensation ordered: £650.

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord's handling of repairs to the resident's property following a mutual exchange. The landlord's handling of the associated…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports that its operatives were not wearing personal protective equipment (PPE) when…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and condensation in the property..

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s response to the resident’s report of an unsafe garden wall and its handling of the associated repairs. The landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of drainage issues. Complaints handling..

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident's request for her garden tarmac to be resurfaced.. Total compensation ordered: £100.

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of damp and mould within the property and associated works.. Total compensation ordered: £1622.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a broken shower. Reports of damp and mould..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the work completed on the fascia boards. Request for a meter cupboard door…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint relates to: The landlord’s management of a repair. The landlord’s management of the resident’s complaint..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to: the resident’s report of a bedbug infestation; repair requests made by the resident. The Ombudsman has…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response in relation to the resident’s concerns about: a missed appointment; information regarding a kitchen replacement..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs for: leaks that caused damp, mould, and damage. gaps in electrical trunking.…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding her neighbour including their use of CCTV, the installation of a shed in their garden…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise disturbance from repair works to a neighbouring property.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the associated complaint.. Total…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open space next to the property..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports that staff are unavailable when he contacts them by phone..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a repair to broken glazing above her front door.. Total compensation ordered: £400.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repair issues with the back door..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s request for a back-garden fence to be erected. The landlord’s handling of the resident’s reports of foxholes…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.. Total compensation ordered: £200.

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and leaks following a repair to her roof.. Total compensation ordered: £300.

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports regarding replastering works at her property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the residents reports of leaks from the roof of the property.. Total compensation ordered: £750.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the residents reports of damp and water ingress..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property.. Total compensation ordered: £250.

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s ground maintenance concerns..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling of works to the resident’s garden.…

The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of the re-plastering and associated works at the resident’s property.. Total…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of brickwork repairs to the resident’s property.. Total compensation ordered: £350.

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about the windows at the property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports regarding the structural integrity of his property.. Total compensation ordered:…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about damp and mould in her property..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour.

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202101194 Leeds City Council 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of a wide range of repairs at the resident’s property.. Total compensation ordered: £250.

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlords handling of works to cut back overgrown vegetation encroaching on the resident’s garden. The landlord’s handling…

The Ombudsman found mediation settlement, maladministration in the landlord’s handling of REPORT COMPLAINT 202014700 Leeds City Council 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found no maladministration in the landlord’s handling of The landlord's handling of antisocial behaviour (ASB) reports (noise nuisance). The landlord's response to reports that the neighbour breached…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the residents’ request to carry out work to resolve a flooding issue on their driveway..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of repairs to the front garden wall . The landlord’s handling of reports of anti-social behaviour..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a water leak into her property..

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord’s handling of the repairs needed to the resident’s front and back doors, windows and cupboard…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s request for repairs at the property.. Total compensation ordered: £400.

The Ombudsman found service failure in the landlord’s handling of The resident complained about the landlord’s response to her complaint about the condition of the property when first let and her associated request for…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Assessment of the resident’s priority for rehousing. Response to the resident’s reports of anti-social behaviour…

The Ombudsman found no maladministration in the landlord’s handling of The complaints are about: the landlord’s response to the resident’s report of an incident involving an operative working at a neighbouring property.…

The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns the landlord’s handling of repairs to the shed..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns liability to pay service charges for heating..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of a blocked toilet..

The Ombudsman found service failure in the landlord’s handling of The complaint concerns the time taken by the landlord to repair the resident’s lounge ceiling, following a leak from the property upstairs..

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord's handling of repairs following a leaking roof at the resident's property. The resident’s legal…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The conduct of a local ward member in respect of a planning application. The allocation of the property to the resident without…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of repair issues in the property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s garden..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s decision to close the communal areas due to the Covid-19 pandemic, particularly the communal lounge and balcony.…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of repairs required to fix a leak in the resident’s property..

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about asbestos at her property..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: handling of repairs to remedy damp in the resident’s property, response to the resident’s report of his new toilet…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s decision to not reimburse the resident for the costs incurred when carrying out improvement works to the…

The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the landlord’s response to repairs, following a number of leaks at the property..

The Ombudsman found service failure in the landlord’s handling of The resident complains about:. Total compensation ordered: £200.

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s response to the resident’s: Reports of antisocial behavior (ASB). Request to increase the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns:.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler.. Total compensation ordered: £150.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of other residents leaving items in the communal areas of the building..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of anti-social behaviour including its communication with the resident..

The Ombudsman found no maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports of repairs needed to the rear door, kitchen, window sealant and fences of her property the…