Leeds City Council

The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould due to delays in responding to reports and completing identified works, but no maladministration in its…

The Ombudsman found no maladministration in the landlord's response to the resident's reports of a kitchen cupboard falling from the wall and the resulting repairs, in its response to boiler leaks, or in its complaint…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, as it failed to determine the cause, communicated unclearly about repairs, and delayed remedying the issue,…

The landlord was found responsible for service failure in its handling of reports of ASB and reports of rats in the property, because it repeatedly directed the resident to contact specialist teams rather than taking a…

The Ombudsman found reasonable redress in the landlord's response to concerns about scaffolding, external repairs, discrimination and the Equality Act 2010, and no maladministration in its complaint handling. The…

The Ombudsman found service failure in the landlord's handling of safeguarding concerns relating to failures of the communal door entry system at an independent living property, and service failure in its complaint…

The Ombudsman found maladministration in the landlord's handling of reports of ASB and noise nuisance, and service failure in its handling of the complaint. The landlord failed to implement and monitor the remedial…

The landlord made an offer of reasonable redress for its handling of the resident's reports of ASB, having failed to open an ASB case when first reported but subsequently taking appropriate action in line with its…

There was maladministration in the landlord's handling of repairs to the bedroom ceiling, which took around 10 months to complete contrary to its 60 working day repairs policy, with poor record keeping and…

The Ombudsman found service failure in the landlord's handling of the resident's reports about staff conduct, outstanding repairs, damp and mould, and its complaint handling. The landlord was ordered to apologise, pay…

The Ombudsman found maladministration in the landlord's response to reports of leaks, damp and mould, due to delays completing the roof, chimney breast and internal damp repairs beyond its repairs policy timescales,…

The Ombudsman found no maladministration in the landlord's handling of the resident's reports of damaged possessions, as it reasonably treated the matter as a public liability insurance claim, followed its policy…

The Ombudsman found maladministration in the landlord's handling of the resident's request for the bathroom to be retiled, because it failed to consider the impact on his health, did not investigate the substance on the…

The Ombudsman found reasonable redress in the landlord's response to the resident's concerns about her porch, as the landlord attended repairs within target timescales and offered £100 compensation for its communication…

The landlord was found responsible for maladministration in its response to the resident's request for loft insulation, and maladministration in its complaint handling, but no maladministration in its response to…

The resident reported damage to a bedroom ceiling from a roof leak in October 2023; the landlord apologised for delays but the repairs were only completed in January 2024 and no compensation was offered. Following the…

The Ombudsman found no maladministration in the landlord's response to reports of repairs (it acted within its repair timeframes and appropriately directed the resident to make a compensation claim for damaged flooring)…

The Ombudsman found maladministration in the landlord's handling of leaks into the resident's property (a prolonged delay in tracing and repairing the leaks, poor communication, and delayed redecoration) and in its…

The Ombudsman found maladministration in the landlord's handling of damp and mould in the resident's lounge and the completion of subsequent repairs, where repairs took 260 days against a 60-day target and the landlord…

The Ombudsman found service failure in the landlord's response to reports of a pest infestation (a 6-week delay raising the job and a 3-month overall delay fitting mesh covers, with a missed appointment not…

The Ombudsman found reasonable redress for the landlord's handling of the delay installing a sprinkler system and of the poor care and quality of remedial works, as the landlord recognised its failings, apologised and…

The landlord was found to have maladministration in its handling of the resident's reports of a leak from a neighbouring leasehold property. The landlord failed to follow correct processes, delayed repairs for over a…

The Ombudsman found maladministration in the landlord's handling of repairs to the resident's main property (a 5-month delay in works starting and failure to offer compensation), and service failure in its handling of…

The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports (failing to produce a timely risk assessment, not considering the impact of noise given his additional needs, not having…

The Ombudsman found the landlord offered reasonable redress regarding its handling of a leak and its request for the resident to remove decking for investigation. While there were delays in resolving the leak, the…

The resident complained about the landlord's handling of his reports of CCTV in his neighbour's property. The landlord took reasonable steps to investigate and followed up on the actions it agreed, but failed to update…

The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about staff conduct relating to a report of ASB. The landlord had failed to follow its ASB policy before its visit (including…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of a rat infestation and associated repairs: works orders were raised slowly, internal and external repairs took far longer than…

The landlord was found to have maladministration in its handling of the resident's reports of a leak from a neighbouring property and the associated damp and mould, and in its handling of the associated complaint. There…

The resident complained about the landlord's response to reports of damp and mould (and a request for preventative external work) and to reports of draughty windows. The Ombudsman found no maladministration on either…

The Ombudsman found reasonable redress by the landlord regarding its handling of reports of repairs to the front and back doors. The landlord failed to communicate its change in position after the resident's…

The resident complained about the landlord's handling of outstanding repairs (leaking toilet, extractor fan, guttering, window sills, damp and rotten floorboards) and later about a leaking wet room floor and a request…

The Ombudsman found the landlord provided reasonable redress for the unreasonable delay and poor communication in completing bay window repairs (a £450 payment it had already offered). It found no maladministration on…

The Ombudsman found no maladministration in the landlord's handling of kitchen repairs, reasonable redress for its handling of the temporary accommodation condition and the resident's energy bill reimbursement request,…

The Ombudsman found maladministration by Leeds City Council in its handling of recurring garden drainage and flooding issues. Although it arranged multiple inspections, it failed to follow their recommendations in a…

The landlord delayed actioning the resident's hallway repair request and failed to communicate properly, with the repair taking longer than its own policy timescales and remedial works delayed a further 5 months. The…

The resident complained about the landlord's handling of the removal of a greenhouse, conservatory and shed before her mutual exchange, her request for a new boundary fence, and her report of her son's injury in the…

A former leaseholder complained about the landlord's handling of service charges, saying he was unaware of building arrears deducted from the sale price of his property. The Ombudsman found service failure in the…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour: it failed to follow its ASB policy, did not communicate clearly or keep in regular contact, did not act…

Leeds City Council was found to have maladministration in its handling of front door repairs (delays responding to a faulty lock and draught) and in its associated complaint handling, for which it was ordered to…

The Ombudsman found the resident's housing banding complaint outside jurisdiction (LGSCO remit), reasonable redress for the landlord's handling of the viewing and sign up, and maladministration in the landlord's…

The Ombudsman found service failure in the landlord's handling of the resident's kitchen replacement and associated repairs, its handling of reports of damp and mould, its handling of concerns about an allegation that…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB (noise nuisance), noting it relied too heavily on diary sheets, delayed risk assessment and did not adequately consider…

The Ombudsman found service failure in the landlord's response to the resident's reports of a chemical smell entering her property, as its records did not provide a clear audit trail and it did not communicate…

The Ombudsman found maladministration in the landlord's handling of repairs to the property, including the gap between the kitchen/cellar door and kitchen floor, a roof and chimney leak, and a living room window handle.…

The Ombudsman found maladministration in the landlord's handling of damp and mould and a recurring blocked toilet, citing significant delays in completing repairs and a failure to offer compensation in its complaint…

The Ombudsman found maladministration in the landlord's handling of the installation of a new district heating system (communication about the start of the work and handling of the resident's vulnerabilities) and in its…

The Ombudsman found maladministration in the landlord's handling of a leak that caused a ceiling collapse, with repairs and decorating delayed for months due to poor contractor oversight, and in its complaint handling,…

The resident's complaint covered the landlord's decision to demolish his block, its handling of his EPC concerns, its response to a report of poor staff conduct, its handling of noise nuisance reports, and its handling…

The resident, a leaseholder, complained about the landlord's handling of reports of repairs needed to the communal drainage and its refusal to reimburse costs she incurred (plumbers, pipes, taps and two washing…

The complaint concerned the landlord's decision to charge rent for a new tenancy while the property was uninhabitable, as adaptations were incomplete and there was no hot water, gas supply or gas safety certificate. The…

The Ombudsman found service failure in the landlord's handling of various repairs (bathroom, kitchen radiator, roof leak, and window/door) because of significant delays and repeated failure to reschedule no-access…

The Ombudsman found no maladministration in the landlord's handling of responsive repairs and reports that the property was uninhabitable, as the landlord acted appropriately and delays were partly due to access issues.…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour and racial harassment from a neighbour, including delay in taking robust action and failure to re-assess…

The Ombudsman found the landlord's £300 compensation offer for the contractor's failure to adequately protect flooring/belongings and for leaving the front door open during repair works was reasonable redress, and found…

The Ombudsman found maladministration both in the landlord's response to the resident's reports of anti social behaviour and in its handling of the complaint. The landlord was ordered to apologise, pay £800 in…

The Ombudsman found no maladministration in the landlord's refusal to install a new garden fence, as it acted in line with its Fencing and Gates policy which does not require replacement in these circumstances. However,…

The Ombudsman found maladministration in the landlord's decision to stop communicating with the resident's chosen representative (poor communication, no logging of incidents, no appeal or review), and service failure in…

The Ombudsman found the landlord's pre-investigation offer of £50 compensation resolved the complaint about a blocked drain that caused sewage overspill in the garden (damaging plants) and a broken drain cover,…

The complaint concerned the landlord's response to the resident's request to be reimbursed for lost earnings after a bath replacement appointment was not confirmed. The Ombudsman found the landlord's offer of redress (a…

The Ombudsman found maladministration in the landlord's handling of repairs (significant delays of months to over a year), handling of a rat infestation (failure to follow up after initial treatment), and complaint…

Across a multi-issue complaint, the Ombudsman found service failure regarding rent during disrepair, damp and mould inspection delays, and lift breakdown communication, no maladministration on several other repair…

The Ombudsman found maladministration in the landlord's handling of the resident's decant (failure to communicate progress and resolve utility debt issues causing 18-month delay), service failure in handling repairs and…

The Ombudsman found maladministration in the landlord's response to reports of a leaking toilet, including missed appointments and an apparent visit to the wrong property, and in its complaint handling, which was…

The landlord was found to have maladministration for its handling of repairs to a bedroom window (9-month delay, poor communication and record-keeping) and for repairs to damp-damaged walls in the bedroom and kitchen…

The Ombudsman found no maladministration in the landlord's handling of the resident's reports of damp and mould, concluding it took timely and appropriate action and reasonably relied on its technical officer's findings…

The Ombudsman found maladministration in the landlord's handling of repairs to the resident's kitchen and bathroom, and in its record keeping, and service failure in its complaint handling. There were significant…

The Ombudsman found no maladministration in the landlord's handling of the resident's reports of noise nuisance and ASB, as it followed its policy, investigated appropriately, and reasonably concluded the noise was not…

The resident complained about the condition of the property at the start of the tenancy and subsequent repairs. Because the resident had made a legal claim against the landlord on the same matters, the Ombudsman…

The Ombudsman found no maladministration in the landlord's handling of the void property condition, but found maladministration in its handling of repairs (taking 5-7 months to complete works) and in its complaint…

The Ombudsman found service failure by Leeds City Council in its response to a resident's reports of water leaking from a living room window. While the landlord responded promptly to initial reports, it unreasonably…

The Ombudsman found service failure by Leeds City Council regarding its handling of the resident's concerns about maintenance of communal and grassy areas, due to poor investigation, vague responses, and lack of…

The landlord was found to have maladministration for delays in responding to a leak (taking 5 days to control it against a 24-hour target), for its poor handling of resulting property damage including delayed follow-up…

The Ombudsman found maladministration in the landlord's handling of repairs due to significant delays in addressing recurring damp and mould, roof repairs, and drain works, plus a missed inspection. Maladministration…

The Ombudsman found service failure because the landlord acknowledged its poor communication with the resident about a leak repair but failed to offer any proportionate remedy beyond an apology. However, the landlord's…

The Ombudsman found service failure by Leeds City Council for poor communication with the resident about planned kitchen replacement and rewiring works, which caused confusion, distress and a 6-month delay. Service…

The Ombudsman found service failure in the landlord's handling of ASB reports due to a delayed initial response, and maladministration in both complaints handling (over three-month delay in acknowledging the complaint)…

The Ombudsman found service failure in the landlord's handling of a request to deduct rent directly from the resident's Universal Credit, as the resident did not meet the criteria, the landlord gave inaccurate…

The Ombudsman found severe maladministration for the landlord's handling of repairs, as it failed to identify the underlying cause of structural movement and damp issues for over 6 years, leaving the resident in poor…

The Ombudsman found maladministration by Leeds City Council for its handling of repairs to radiators (over 7 weeks late), poor plasterwork (void work not completed), rear garden fence repairs (6-month delay), and…

The Ombudsman found the kitchen and living room flooring complaint was outside jurisdiction as it had been part of a settled legal disrepair claim. The landlord's handling of the side path and garden fence complaints…

The landlord was found to have maladministration for failing to resolve a recurring leak from the property above for over 18 months, making repeated errors and not keeping the resident updated. Maladministration was…

The landlord was found to have maladministration for its handling of repairs following a mutual exchange, with significant delays and poor communication over many months, and for its handling of the associated…

The Ombudsman found service failure in the landlord's handling of the resident's reports about operatives not wearing PPE and about operative conduct, and maladministration in complaint handling. Two aspects (fibreglass…

The Ombudsman found no maladministration by Leeds City Council in its handling of a secure tenant's reports of damp and condensation. The landlord carried out multiple inspections, surveys and repairs, relied on…

The Ombudsman found service failure for the landlord's delayed response to an unsafe garden wall (taking 8 months to complete works, leaving a health and safety hazard), and maladministration for its complaint handling…

The Ombudsman found maladministration in the landlord's 11-month delay resolving repeated drain blockages causing sewage in the garden, and service failure in its complaint handling delays. It ordered £800 compensation,…

The Ombudsman found service failure due to the landlord's delay and unreasonable explanations regarding the resident's request for garden tarmac resurfacing, ordering £100 compensation.

The Ombudsman found severe maladministration in Leeds City Council's handling of damp and mould at the resident's property. The landlord took 402 working days to complete repairs after the initial report in July 2020,…

The Ombudsman found no maladministration by Leeds City Council regarding its handling of the resident's reports of a broken shower and damp and mould. The landlord responded promptly, made reasonable attempts to arrange…

The Ombudsman found service failure for the landlord's handling of concerns about fascia board work (poor communication about paint spills and cancelled roofing scheme), maladministration for the handling of a meter…

Maladministration for failing to have an adequate service contract for a specialist toilet, causing 19 days without full function across two repair episodes. Also maladministration for complaint handling: premature…

The Ombudsman found no maladministration in the landlord's response to the resident's reports of a bedbug infestation, as it acted promptly and paid for reinfestation treatments. However, there was a service failure for…

The Ombudsman found no maladministration by Leeds City Council regarding a missed appointment (due to a medical emergency) and confusion about the timing of a kitchen replacement (scheduled for 2025). The landlord…

Maladministration for the landlord's handling of leaks causing damp and mould over 18 months, with significant delays in diagnosing the source. No maladministration for trunking repairs where delays were due to stock…

The Ombudsman found service failure in the landlord's handling of the resident's reports about her neighbour's CCTV, unauthorised shed, and removal of the dividing fence. There were significant delays and poor…

The landlord was found to have service failure for not investigating the resident's noise complaints about neighbouring repair works while they were ongoing, and for poor communication about the extended works. The…

The landlord was found to have maladministration for significant delays in completing repairs (plastering, handrail, gas fire works) from November 2020 to February 2023, with poor communication and a work order…

The landlord failed to properly assess the resident's request to extend fencing, granting general permission without highlighting that her plans were contrary to its policy on open spaces. The landlord later…

The Ombudsman found no maladministration by Leeds City Council regarding the resident's complaint that staff were unavailable when he phoned. The landlord had adequately explained its opening hours, staff working…

The landlord was found to have maladministration for taking over two and a half years to repair broken glazing above the resident's front door, with avoidable delays, poor record-keeping, missed appointments, and…

The Ombudsman found no maladministration by Leeds City Council in its handling of a secure tenant's reports of repair issues with a back door causing draughts and water ingress. The landlord responded within reasonable…

The Ombudsman found service failure in the landlord's handling of a resident's request for a back-garden fence, due to poor communication, conflicting information, and failure to address health and safety concerns.…

The landlord was found to have service failure for poor communication when handling the resident's reports of damp and mould. While the landlord correctly identified and repaired two separate gutter leaks, it failed to…

The Ombudsman found no maladministration in the landlord's response to the resident's concerns about the condition of the property. The landlord promptly raised repair orders, offered a temporary decant with storage and…

The landlord was found to have maladministration for taking approximately nine months to resolve a reoccurring roof leak affecting the resident's attic rooms, and for attempting to replaster before fixing the leak. The…

The Ombudsman found severe maladministration in the landlord's handling of repairs following a water leak in October 2020, with works taking eight months to partially complete and some remaining outstanding nearly two…

The Ombudsman found service failure by Leeds City Council for its poor communication and record keeping regarding replastering works. The landlord delayed repairs beyond its 60-day policy, failed to update the resident,…

The Ombudsman found maladministration by Leeds City Council in its response to a resident's reports of roof leaks. While the landlord appropriately addressed ongoing repairs, it failed to properly investigate the…

The Ombudsman found maladministration by Leeds City Council for taking 18 months to carry out roof repairs following reports of water ingress, failing to repair the resident's crumbling balcony, and not providing any…

The Ombudsman found service failure by Leeds City Council in its handling of a resident's reports of damp and mould. The landlord delayed an inspection before COVID, took over a year to install a replacement extractor…

The Ombudsman found no maladministration by Leeds City Council in its handling of a resident's ground maintenance concerns. The landlord reasonably considered the resident's requests about communal shrubs and private…

The Ombudsman found no maladministration on all three complaint heads: the landlord reasonably refused to redesign the kitchen after OT assessment found no medical need and offered alternative solutions; the landlord…

The landlord was found to have maladministration for its handling of re-plastering and associated works at the resident's property. Works raised in October 2019 were not completed until December 2020, with poor…

The Ombudsman found no maladministration by Leeds City Council in its handling of the resident's reports of noise nuisance and antisocial behaviour from a neighbour. The landlord followed its ASB policy, opened a case,…

The Ombudsman found maladministration by Leeds City Council for unreasonable delay in completing external brickwork pointing and lintel repairs (identified October 2020, still outstanding 18 months later) and for…

The Ombudsman found no maladministration by Leeds City Council in its handling of the resident's reports about draughty windows. The landlord arranged a prompt inspection which found no defects, and it was reasonable to…

The Ombudsman found service failure by Leeds City Council in its response to the resident's reports about structural integrity issues at his property. While the landlord was generally responsive, sought expert opinions…

The landlord was found to have service failure for its delayed response to the resident's reports of damp and mould. The landlord acknowledged it failed to follow through on the initial report from August 2020 until…

The Ombudsman determined the complaint was outside jurisdiction as it had already been decided under a previous reference (202101194), and the Scheme prevents re-investigation of matters already considered.

The Ombudsman found no maladministration by Leeds City Council in its response to the resident's reports of anti-social behaviour (noise nuisance and a bathroom blind issue) and an alleged unauthorised occupant at a…

The Ombudsman found service failure by Leeds City Council in its handling of repairs. The kitchen extractor fan took around five months to replace (should have been seven working days), the shower replacement was…

The Ombudsman found no maladministration in the landlord's handling of vegetation cutting works, but found maladministration (service failure) for a 5-month delay in installing agreed fencing, maladministration for a…

The Ombudsman found maladministration by Leeds City Council in its handling of a leaseholder's reports of noise-related anti-social behaviour by a neighbour. While the landlord's overall response was reasonable, it…

The Ombudsman found no maladministration in the landlord's handling of ASB noise nuisance reports or its response to reports of Covid-19 breaches. The landlord took reasonable steps including speaking to the neighbour,…

The Ombudsman determined the complaint was outside its jurisdiction because the issue related to highway/kerb alterations, which fall under the local authority's highways department rather than the landlord's housing…

The Ombudsman found that the landlord offered reasonable redress for its handling of repairs to the front garden wall (delays in rebooking the repair, but a subsequent offer to install a fence resolved the complaint),…

The Ombudsman found no maladministration by Leeds City Council in its response to a resident's report of a water leak. The landlord attended within emergency timeframes, raised appropriate repair orders, and signposted…

The Ombudsman found service failure by Leeds City Council for delays in completing repairs to the resident's doors, windows and cupboard door, and for poor record keeping and communication. There was also service…

The Ombudsman found maladministration in the landlord's handling of repairs. The landlord delayed excessively in progressing repairs reported in 2019 (including roof leaks and water ingress), failed to communicate with…

The Ombudsman found service failure by Leeds City Council. The landlord failed to identify an unauthorised partition wall before approving a mutual exchange, causing the resident and her family to later be decanted for…

The Ombudsman found no maladministration in the landlord's handling of ASB reports, as it took appropriate investigative steps. However, there was service failure regarding damp and mould repairs: the landlord agreed to…

The Ombudsman found no maladministration in the landlord's response to the resident's report of an incident involving an operative at a neighbouring property, as the landlord took proportionate steps including…

The landlord resolved the complaint about shed repairs by offering £100 compensation and completing the repair works following the Ombudsman's intervention, resulting in a finding of resolved with intervention under…

The Ombudsman determined the complaint about liability to pay heating service charges was outside its jurisdiction, as the dispute concerns enforceability of charges under the tenancy agreement, which is a legal matter…

The Ombudsman found that the landlord offered reasonable redress for its handling of a blocked toilet repair. The landlord attended repairs in reasonable timeframes, acknowledged miscommunication, apologised, and…

The Ombudsman found service failure by Leeds City Council for taking approximately one year to repair the resident's lounge ceiling following a water leak from the property above. The landlord's contractor attended…

The Ombudsman found service failure by Leeds City Council in its handling of roof leak repairs. While some delay was reasonable due to Covid-19, the landlord failed to keep the resident informed, gave contradictory…

The Ombudsman found no maladministration in the landlord's handling of adaptations at the property, as delays were due to planning permission and the pandemic, but found service failure in the landlord's complaint…

The Ombudsman found no maladministration by Leeds City Council regarding its response to the resident's reports of repair issues including leaks, damp, uneven flooring and roof problems. The landlord carried out…

The Ombudsman found no maladministration by Leeds City Council in its handling of repairs to the resident's garden. The landlord reasonably addressed hazardous debris and uneven flagstones, and made offers to address…

The Ombudsman found no maladministration by Leeds City Council regarding its decision to close communal areas (lounge and balcony) during the Covid-19 pandemic, its decision for staff to work remotely, its health and…

The Ombudsman found no maladministration by Leeds City Council in its handling of repairs to fix a leak in the resident's property. The landlord responded appropriately, arranged multiple inspections, raised necessary…

The Ombudsman found no maladministration by Leeds City Council in its response to the resident's concerns about asbestos at her property. The landlord acted appropriately by arranging prompt surveys, carrying out…

The Ombudsman found service failure by Leeds City Council for excessive delays in addressing damp repairs (due to poor record keeping) and for significant delays in complaint handling (79 working days for a stage 2…

The Ombudsman found no maladministration by Leeds City Council in refusing to reimburse the resident for plastering works she arranged privately. The landlord had accepted responsibility for the repairs and raised a…

The resident complained about the landlord's response to repairs following leaks. Through Ombudsman mediation, the landlord completed outstanding works, agreed to further remedial actions, and provided a point of…

The Ombudsman found service failure in the landlord's handling of repair reports. While the landlord made extensive efforts to carry out repairs despite significant access issues, it failed to review the property…

The Ombudsman found no maladministration by Leeds City Council in its response to the resident's reports of antisocial behaviour (noise nuisance and threatening behaviour) and its refusal to increase the height of the…

The Ombudsman found no maladministration in the landlord's handling of leak repairs and remedial works, as delays were outside its control. However, there was service failure in the support provided during the decant…

The landlord failed to complete an emergency boiler repair within its policy timescales, had poor communication, and missed an appointment. It acknowledged the failings and offered £150 compensation, which the Ombudsman…

The Ombudsman found service failure by Leeds City Council for its delay in taking action after the resident reported that other residents were leaving bulky waste items in communal areas, which posed a fire risk. The…

The Ombudsman found no maladministration by Leeds City Council in its response to the resident's reports of anti-social behaviour and its communication with her. The landlord allocated a caseworker, took enforcement…

The Ombudsman found no maladministration in the landlord's response to the resident's complaint about staff conduct, as it investigated promptly and appropriately. The repair issues were found to be outside jurisdiction…