Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Leeds Federated Housing Association Limited's maladministration rate (67%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202524211 Housing association
There was maladministration in the landlord's response to the resident's request for repairs to a leaking shower. Although each individual repair was handled reasonably, the overall time taken to trace and fully resolve…
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB) in relation to noise nuisance..
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £200.
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.