Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Leeds Federated Housing Association Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202524211 Housing association
There was maladministration in the landlord's response to the resident's request for repairs to a leaking shower. Although each individual repair was handled reasonably, the overall time taken to trace and fully resolve…
202346159 Housing association
The Ombudsman assessed the landlord's response to the resident's reports of noise nuisance. It found the landlord initially failed to follow its ASB policy by not opening an ASB case, but that it acknowledged the…
202213689 Housing association
The Ombudsman found service failure by Leeds Federated Housing Association in its handling of a resident's reports of antisocial behaviour. The landlord failed to manage expectations, did not properly investigate more…
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