Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Leeds Jewish Housing Association Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202333695 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of cigarette smoke ingress, carbon monoxide from the boiler and a wasp infestation, and service failure in its complaint…
202337294 Housing association
The resident, a leaseholder and shared owner, complained about the landlord's delay in paying monies ordered by the First Tier Tribunal and about a standing order credit applied to and removed from his rent account. The…
202012647 Housing association
The Ombudsman found maladministration in the landlord's complaint handling due to a delay of over 2 years in providing a formal complaint response. However, the Ombudsman did not find maladministration in the landlord's…
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