Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Legal and General Affordable Homes's maladministration rate (33%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202436224 For-profit provider
The Ombudsman found reasonable redress in the landlord's response to the resident's electricity billing concerns and in its complaint handling. The landlord's billing agent had switched the electricity supplier in…
202229318 Housing association
The Ombudsman found service failure in the landlord's response to reported new-build defects and maladministration in its complaint handling, ordering £350 compensation and a review of its escalation procedure.
202205814 For-profit provider
The Ombudsman found that the landlord made a reasonable offer of redress (£500 compensation) which resolved complaints about delays in repairing the resident's bath (6-month delay) and delays in completing minor aids…
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