Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 39 published decisions.
Leicester City Council's maladministration rate (72%) is broadly in line with the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202417512 Local authority / ALMO / TMO
The complaint about the landlord's handling of the installation of an extractor fan in the kitchen was found to be outside the Ombudsman's jurisdiction because the resident had not exhausted the landlord's complaints…
202520393 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's overcrowding reports and request to move, but found maladministration in its handling of ASB reports (due to inadequate case…
202337540 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, which continued over a long period, and in its complaint handling. The landlord unfairly attributed the…
202426581 Local authority / ALMO / TMO
The Ombudsman found the complaint about the resident's request to be rehoused due to property suitability was outside its jurisdiction (a local authority housing allocation matter). There was no maladministration in the…
202401431 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's request for loft and wall insulation and the impact of poor energy efficiency on energy bills, as it did not demonstrate the property…
202511296 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, including failure to investigate reports, follow its ASB policy, complete a risk assessment, and consider tools such as…
202429181 Local authority / ALMO / TMO
The Ombudsman found the landlord's handling of the resident's rehousing request was outside its jurisdiction, but found maladministration in its handling of lift repairs and in its complaint handling. It ordered a…
202203128 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour due to poor record keeping, lack of communication, and delays. Maladministration was also found in the…
202429843 Local authority / ALMO / TMO
The resident, a secure tenant of a local authority, complained about the landlord's handling of reports of noise nuisance from a neighbour. The Ombudsman found the landlord took reasonable ASB steps overall but there…
202309827 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports of noise transference from flats above (including a shower pump and shared stack pipe) and to reports of neighbours throwing rubbish into the…
202443155 Local authority / ALMO / TMO
The resident complained about the landlord's handling of reports of noise nuisance. The Ombudsman determined the complaint was outside its jurisdiction because the Noise and Pollution Control Team deals with statutory…
202340066 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's report of a repair to their back garden fence, due to an excessive delay of over a year in completing the works and a failure to…
202407619 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request for a key fob, but maladministration in its response to reports of ASB and of suspected lodgers/subletting, and service…
202407782 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of an incorrect way lighting service charge (it failed to recognise the time and inconvenience caused and to explain its…
202319673 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's parking concerns. The landlord failed to respond in line with its ASB policy, took no meaningful action between February and August 2023…
202225927 Local authority / ALMO / TMO
The landlord left an elderly leaseholder without a working living room radiator for around 16 months, failed to proactively offer temporary heating, and caused a health and safety issue through its own faulty repair…
202340167 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about its issuance of a Notice to Quit and the termination of their tenancy, because it failed to explain why it departed from…
202215809 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Leicester City Council in its handling of a resident's mutual exchange and the condition of the property following the exchange. The landlord followed its policies, inspected…
202214224 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of ASB and noise nuisance reports, garden condition, rodent infestation, staff conduct concerns, complaint handling, and record keeping. The landlord…
202217141 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's request for the resident to remove a ring doorbell installed in a communal area, as the landlord properly balanced privacy and safety concerns and offered…
202215676 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Leicester City Council in its response to the resident's queries about insurance, asbestos, district heating repairs, front door issues, fire escape door repairs, and the…
202107822 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's handling of electrical repairs, where it took 19 months to carry out an electrical safety check and rewire, leaving the vulnerable resident without a…
202208302 Local authority / ALMO / TMO
The Ombudsman found maladministration by Leicester City Council for its handling of repairs (excessive delays to a cracked external wall, garden rubbish, and uneven slabs) and for its complaint handling (delays at both…
202108372 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Leicester City Council regarding a resident's complaint that a housing officer behaved unprofessionally by calling outside working hours, asking personal questions about her…
202119277 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Leicester City Council in its handling of a resident's mutual exchange application. The resident carried out refurbishment works at the exchange property before the landlord's…
202001361 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, as it followed its policies, took reasonable steps, and referred the case to the specialist ASB unit which obtained a…
202106737 Local authority / ALMO / TMO
Maladministration by Leicester City Council in three areas: handling of reports about infrequent communal cleaning (failure to investigate, dismissing neighbour evidence); handling of accusations about the resident's…
202016164 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Leicester City Council regarding its response to reports of rubbish/fly tipping and a mice infestation. The delay in clearing rubbish was due to Covid-19 restrictions, and the…
202010537 Local authority / ALMO / TMO
The Ombudsman found service failure by Leicester City Council for not taking adequate and timely action to investigate and resolve the resident's reports of a sewage smell in her toilet, and for poor record-keeping and…
202014036 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's reports of disrepair (roof, gutters, damp) from August 2020 onwards, as the landlord inspected, raised jobs in line with service…
201909564 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs. The landlord took two years to replace a shed door, failed to address the quality of doorframe works, did not act on loose floorboards, and its…
202011563 Local authority / ALMO / TMO
The Ombudsman found service failure by Leicester City Council for not responding to the resident's June 2020 report of damp and mould, causing distress. However, there was no maladministration in the landlord's handling…
202109417 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Leicester City Council. The landlord correctly applied its tenancy terms and mutual exchange policy when requiring the resident to remove a dangerous tree before the exchange…
202001448 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of roof and ceiling repairs due to poor record-keeping, delays in progressing work, and failure to keep the resident updated. No maladministration was found…
202013851 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's 11-month delay in treating mould and poor communication; service failure for a lack of proactive response to ASB reports; and no maladministration regarding the…
202007082 Local authority / ALMO / TMO
The Ombudsman found service failure by Leicester City Council in its response to a resident's reports of damp and mould. While the landlord investigated and carried out remedial works appropriately overall, it failed to…
202012354 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Leicester City Council regarding its response to the resident's reports of multiple repair issues (mould, guttering, wiring, kitchen cupboards, bathroom window handle) and its…
202010875 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to reports of anti-social behaviour (noise from an upstairs neighbour) and leaks. The landlord took reasonable steps on both issues, though its…
202006987 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of noise nuisance from a neighbour's dogs, due to unreasonable delays in taking enforcement action for a breach of tenancy (the…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.