Leicester City Council

The complaint about the landlord's handling of the installation of an extractor fan in the kitchen was found to be outside the Ombudsman's jurisdiction because the resident had not exhausted the landlord's complaints…

The Ombudsman found no maladministration in the landlord's handling of the resident's overcrowding reports and request to move, but found maladministration in its handling of ASB reports (due to inadequate case…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, which continued over a long period, and in its complaint handling. The landlord unfairly attributed the…

The Ombudsman found the complaint about the resident's request to be rehoused due to property suitability was outside its jurisdiction (a local authority housing allocation matter). There was no maladministration in the…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of The landlord’s response to the request for loft and wall insulation and the impact of poor energy…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, including failure to investigate reports, follow its ASB policy, complete a risk assessment, and consider tools such as…

The Ombudsman found maladministration, severe maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) The landlord’s handling of the resident’s request to be rehoused is…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint.. Total compensation ordered: £650.

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of reports of noise nuisance.. Total compensation ordered: £100.

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: reports of noise transference from flats above, including sounds from a shower and a shared stack…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s: report of repair to their back garden fence. concerns about…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Request for a key fob. Reports of antisocial behaviour (ASB). Reports…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of an incorrect service charge. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about parking.. Total compensation ordered: £150.

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The reasonableness of the District Service Charge. The landlord’s handling of repairs to the heating system.…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns regarding its issuance of a Notice to Quit (NTQ), and termination of their…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s mutual exchange and the associated issues regarding the condition on the property following the exchange..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to reports of antisocial behaviour (ASB) and noise nuisance by the residents’ neighbour. Handling of reports about the…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s report of anti-social behaviour. The landlord’s request for the resident to remove the…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s: Reports of leaks to his shed. Request to remove squirrel traps…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of the resident’s complaint.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of This is about the resident’s complaint of unprofessional behaviour from the landlord’s housing officer..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s mutual exchange application..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB) by her neighbour’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports about the frequency of the communal cleaning. Handling of the accusations made about the resident’s…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord's response to reports of: rubbish being left in communal areas and fly tipping. a mice infestation in the block..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for repairs to her toilet, and to her living room and bedroom doors.. Total…

The Ombudsman found no maladministration in the landlord’s handling of : The condition of the property when it was let. The landlord’s response to concerns about outstanding repairs at the property..

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident complains about the landlord’s handling of a number of repairs at the property.. Total compensation ordered: £225.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of antisocial behaviour (ASB).. Total…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : the landlord’s decision not to allow a mutual exchange until the resident undertook a tree removal. the landlord’s decision not…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding: The landlord’s handling of repairs to the resident’s roof and ceiling. The landlord’s response to…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The landlord's response to the resident's reports of mould. The resident's…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould in her property.. Total compensation ordered: £250.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of multiple repair issues at her property, including: skirting boards; bedroom…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Rehousing requests. Anti-social behaviour from an upstairs neighbour. Standard of the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance caused by the neighbour’s dogs..