Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 17 published decisions.
Lewes District Council's maladministration rate (82%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202406742 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports and its response to counter-allegations, due to failures to follow its ASB policy, poor record keeping, delays in action,…
202338493 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of reports of a disconnected boiler condensate pipe and associated staff conduct, ordering a £50 payment for time and trouble and an apology. It found the…
202413170 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's damp and mould reports (delays in completing an inspection and recommended repairs, and a failure to consider additional compensation…
202439550 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould and maladministration in its complaint handling. It ordered the landlord to apologise and pay £1,722 in compensation, and to…
202446507 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the adaptations required to the property: it was reasonable to rely on its surveyor's assessment that the first floor could not be adapted for…
202341266 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of damp and mould (root-cause external repairs left unaddressed for 29 months, delayed mould wash and extractor fans, poor communication and…
202315233 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of a sewage leak (it failed to thoroughly inspect the property before asking her to return, contributing to her family sleeping in…
202329611 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a leak and damp and mould at the resident's leasehold property, and maladministration in its handling of the associated complaint. The landlord was…
202343599 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's repair reports, its handling of reported anti-social behaviour, its regard for the needs of the resident's household, and its handling…
202219226 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of anti-social behaviour reports (noise from a neighbour was determined to be general living noise), but found service failure in the handling of damp…
202123052 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for the landlord's handling of roofing repairs, which involved significant delays, a hole left in the ceiling for six months, and poor access management over a year-long period,…
202222261 Local authority / ALMO / TMO
A leaseholder disputed a service charge that included a share of an asbestos survey cost, believing no asbestos checks had been done at her property. The Ombudsman found no maladministration, as the landlord correctly…
202128624 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request for kitchen adaptations to install a dishwasher, as the landlord acted in line with its policy and the confusion arose from…
202110510 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of bathroom adaptations and related repairs, and for its complaint handling. The first bathroom installation was substandard and had to be redone, but…
202107034 Local authority / ALMO / TMO
The Ombudsman determined that the complaint about the landlord's decision to charge the leaseholder for Section 20 planned repair works is outside its jurisdiction, as disputes about the level, reasonableness, or…
202107984 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Lewes District Council in its handling of a resident's reports of a bed bug infestation or in its handling of the resident's request for compensation. The landlord responded…
201913094 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's reports of antisocial behaviour, as it took a victim-centred approach and offered appropriate support. However, there was service…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.