Lewes District Council

The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports and its response to counter-allegations, due to failures to follow its ASB policy, poor record keeping, delays in action,…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a disconnected boiler pipe and associated staff conduct. Reports of damp and mould.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his kitchen. The Ombudsman has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint handling.. Total compensation ordered: £1722.

The Ombudsman found no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould reports of repairs to the shed roof complaint.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We have also investigated the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated complaint.. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports of anti-social behaviour (asb). The…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : The landlord’s management of roofing repairs. The landlord’s handling of the resident’s complaint and request for compensation..

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the information given by the landlord relating to the administration of the service charge..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord's handling of: The resident’s request for the kitchen to be adapted to allow for the installation of a dishwasher.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling.. Total compensation ordered: £1430.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision to charge the resident for planned repair works to the building his property is in..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of an infestation of bed bugs. The resident’s request for compensation..

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB) allegedly perpetrated by her…