Lewes District Council
202338493
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a disconnected boiler pipe and associated staff conduct. Reports of damp and mould.. Total…
Local authority / ALMO / TMO
Lewes District Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 16 published decisions.
- No maladministration 6
- Reasonable redress 1
- Service failure 6
- Maladministration 11
- Severe maladministration 1
- Mediation / settlement 1
Lewes District Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (16)
All landlordsLewes District Council
202413170
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Damp and mould. A rat infestation in his kitchen. The Ombudsman has also…
Maladministration Service failure damp and mould complaint handling delay repairs delay window repair
Lewes District Council
202439550
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould. We have also considered the landlord’s complaint handling.. Total compensation ordered: £1722.
Lewes District Council
202446507
The Ombudsman found no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025 Our approach The Housing Ombudsman’s approach to investigating and…
No maladministration Service failure complaint handling delay asb lift failure communication failure
Lewes District Council
202341266
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould reports of repairs to the shed roof complaint.
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Lewes District Council
202315233
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We have also investigated the landlord’s…
Service failure Maladministration leak water ingress complaint handling delay repairs delay window repair
Lewes District Council
202329611
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated complaint.. Total compensation ordered: £600.
Lewes District Council
202343599
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports of anti-social behaviour (asb). The…
Lewes District Council
202219226
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the…
No maladministration Service failure Maladministration damp and mould complaint handling delay repairs delay window repair
Lewes District Council
202123052
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : The landlord’s management of roofing repairs. The landlord’s handling of the resident’s complaint and request for compensation..
Reasonable redress Maladministration leak water ingress complaint handling delay repairs delay communication failure
Lewes District Council
202222261
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the information given by the landlord relating to the administration of the service charge..
Lewes District Council
202128624
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord's handling of: The resident’s request for the kitchen to be adapted to allow for the installation of a dishwasher.…
No maladministration Maladministration record keeping communication failure roof repair kitchen repair
Lewes District Council
202110510
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of adaptations to the bathroom at the property and related repairs. Complaint handling.. Total compensation ordered: £1430.
Lewes District Council
202107034
The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision to charge the resident for planned repair works to the building his property is in..
Lewes District Council
202107984
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of an infestation of bed bugs. The resident’s request for compensation..
Lewes District Council
201913094
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB) allegedly perpetrated by her…
Mediation / settlement Service failure No maladministration complaint handling delay asb record keeping communication failure
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