Lewisham Council
202336847
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £1000.
Local authority / ALMO / TMO
Lewisham Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 66 published decisions.
- No maladministration 11
- Reasonable redress 1
- Service failure 34
- Maladministration 48
- Severe maladministration 13
- Mediation / settlement 4
Lewisham Council's maladministration rate (97%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (66)
All landlordsLewisham Council
202405801
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: reports of antisocial behaviour (ASB). reports that a neighbour sublet their property. The Ombudsman…
Lewisham Council
202319211
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of a leak. The Ombudsman has also considered the landlord’s handling of the complaint.. Total…
Maladministration Service failure leak water ingress complaint handling delay repairs delay communication failure
Lewisham Council
202342342
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of leaks, flooding and associated repairs.. Total compensation ordered: £1000.
Lewisham Council
202344524
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of flooding in a basement. The Ombudsman has also considered the landlord’s complaint handling..…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Lewisham Council
202346860
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s…
Lewisham Council
202347050
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould affecting her property. A temporary decant.. Total…
Maladministration No maladministration damp and mould leak water ingress repairs delay window repair
Lewisham Council
202326309
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of: Leaks, damp, and mould. Issues with the toilet flush.. Total compensation ordered: £800.
Lewisham Council
202419769
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of leaks, damp and mould. The complaint.. Total compensation ordered: £400.
Maladministration No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Lewisham Council
202346520
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to concerns about a repair appointment.. Total compensation ordered: £100.
Lewisham Council
202345128
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of loss of heating and hot water. Reports of damp and mould. The complaint.. Total compensation…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Lewisham Council
202319659
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s mutual exchange. a repair to an electrical socket in the kitchen. reports of antisocial…
Lewisham Council
202325844
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s request to remove a coal bunker from the front hallway.. Total compensation ordered: £100.
Lewisham Council
202304881
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Boiler repair issues. Lift repair issues. The landlord’s handling of the…
Service failure Maladministration damp and mould complaint handling delay repairs delay heating hot water
Lewisham Council
202302915
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of cracks to the property and window repairs. A request for kitchen and bathroom upgrades. The…
Maladministration Service failure damp and mould complaint handling delay repairs delay window repair
Lewisham Council
202224509
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: A repair to the living room window. The associated complaint.. Total compensation ordered: £800.
Severe maladministration Service failure complaint handling delay repairs delay window repair heating hot water
Lewisham Council
202335783
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, damp, mould, and related repairs at the property.. Total compensation ordered: £4504.
Lewisham Council
202217117
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…
Lewisham Council
202207457
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Spitting, littering, and racial abuse by neighbours. Damp and mould at…
Maladministration Severe maladministration damp and mould leak water ingress repairs delay window repair
Lewisham Council
202328076
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak. The Ombudsman will also be considering the landlord’s complaint handling.. Total compensation ordered: £200.
Lewisham Council
202313145
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about his neighbour’s CCTV camera. The Ombudsman has also considered the landlord’s complaint…
Lewisham Council
202309875
The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of responsive…
Severe maladministration Service failure Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Lewisham Council
202233750
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Reports of repairs to the staircase. Reports of water ingress in…
Lewisham Council
202325734
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202325734 Lewisham Council 21 August 2024 Our approach The Housing Ombudsman’s approach to…
Maladministration No maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Lewisham Council
202335053
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould in the property. A leak into the property from upstairs. A radiator repair. A…
Severe maladministration Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Lewisham Council
202229024
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: the length of time scaffolding was in situ. the costs associated with the scaffolding. The…
Lewisham Council
202331984
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of reports of outstanding repairs to a toilet due to a leak and associated sewage leaks. The…
Severe maladministration Maladministration leak water ingress complaint handling delay repairs delay window repair
Lewisham Council
202227635
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the landlord’s record-keeping..…
Lewisham Council
202231986
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Handling of damp and mould. Handling of repairs to the resident’s window, door, and stairs. Handling of…
Maladministration Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Lewisham Council
202224894
The Ombudsman found severe maladministration in the landlord’s handling of delays in replacing damaged and rotten windows at the resident’s property.. Total compensation ordered: £2194.
Lewisham Council
202337128
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.. Total compensation…
Lewisham Council
202301524
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s requests for service charge information.. Total compensation ordered: £50.
Lewisham Council
202125843
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Damp and mould. A pest infestation. The Ombudsman has also considered the landlord’s complaint…
Lewisham Council
202227774
The Ombudsman found no maladministration, maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: handling of a flood from a neighbouring property; response to the…
No maladministration Maladministration Mediation / settlement Service failure damp and mould leak water ingress complaint handling delay repairs delay
Lewisham Council
202225524
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about fire safety of the communal maintenance cupboard door. The landlord’s handling of major…
Lewisham Council
202306207
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request…
Lewisham Council
202209632
The Ombudsman found mediation settlement, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Rent account, and the associated arrears. Rehousing application. The…
Mediation / settlement Maladministration Service failure complaint handling delay repairs delay disrepair record keeping
Lewisham Council
202204031
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of threatening behaviour, harassment, and anti-social…
Severe maladministration Maladministration Service failure complaint handling delay repairs delay asb record keeping
Lewisham Council
202217650
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling: of repairs to the property roof. of the resident’s complaint. We have also investigated the landlord’s…
Severe maladministration Service failure complaint handling delay repairs delay service charge record keeping
Lewisham Council
202008088
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £1800.
Lewisham Council
202209215
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of cracks in his property and the communal areas. Concerns about the structural…
Maladministration Service failure complaint handling delay repairs delay lift failure communication failure
Lewisham Council
202227447
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the standard of cleaning in the communal areas. The Ombudsman has also…
Lewisham Council
202105460
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise and fouling caused by birds. The Ombudsman has also considered the…
Maladministration Service failure complaint handling delay repairs delay service charge communication failure
Lewisham Council
202124493
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of repairs to: The guttering. The roof leak.. Total compensation ordered: £300.
Lewisham Council
202002376
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of antisocial behaviour (ASB), response to the resident’s…
Maladministration Mediation / settlement Service failure damp and mould complaint handling delay repairs delay asb
Lewisham Council
202205928
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 202205928 Lewisham Council 16 October 2023 Our approach The Housing Ombudsman’s approach to…
Maladministration Service failure No maladministration damp and mould leak water ingress complaint handling delay repairs delay
Lewisham Council
202217011
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports of water ingress and damp and mould in her…
Severe maladministration Maladministration damp and mould leak water ingress repairs delay window repair
Lewisham Council
202202999
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of repairs to a boiler and bathroom taps, including missed appointments and subsequent delay; complaint handling and record…
Lewisham Council
202118554
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord's handling of repairs to a leak to the external communal pathway. The resident’s concerns about the landlord’s…
Maladministration No maladministration leak water ingress repairs delay service charge record keeping
Lewisham Council
202128403
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered: £500.
Lewisham Council
202201598
The Ombudsman found service failure in the landlord’s handling of The complaint is regarding the landlord’s handling of the queries the resident had made regarding a Section 20 consultation.. Total compensation ordered:…
Lewisham Council
202202867
The Ombudsman found service failure, severe maladministration in the landlord’s handling of the landlord’s response to the reports of a leak into the resident’s property and its handling of the associated repairs..…
Lewisham Council
202120967
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.. Total compensation ordered:…
Lewisham Council
202126424
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : the landlord’s handling of the resident’s requests for repairs to the boiler, drainage, and plumbing system ; and the landlord’s…
Reasonable redress Maladministration damp and mould leak water ingress complaint handling delay repairs delay
Lewisham Council
202109734
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.. Total…
Lewisham Council
202207293
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £550.
Lewisham Council
202120613
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak in her bathroom.. Total compensation ordered: £300.
Lewisham Council
202011375
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the replacement of the resident’s windows and the amount of compensation offered to the resident in recognition of the…
Lewisham Council
202102949
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling the resident’s reports of various repair issues to the property including the heating and fencing..
Lewisham Council
202103310
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.. Total compensation ordered:…
Lewisham Council
202015261
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of :. Total compensation ordered: £400.
Lewisham Council
202005458
The Ombudsman found service failure in the landlord’s handling of the disposal of the resident’s belongings, following an eviction.. Total compensation ordered: £250.
Lewisham Council
201912664
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the managing agent’s response to the resident’s request that his Thames Water, Watersure Plus, discount be backdated to 2015..
Maladministration communication failure
Lewisham Council
201913042
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of attempts to access the resident’s property to resolve an issue with the fire panel, and its response to his subsequent…
No maladministration complaint handling delay
Lewisham Council
201916011
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about: the consultation process for major works, the amount of the service charges and liability to pay…
Lewisham Council
202105873
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint about: The landlord’s response to the resident’s concerns about her boiler. The landlord’s handling of the associated…
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