Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Lincoln City Council's maladministration rate (83%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202312018 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of damp and mould in the resident's bathroom, which remained unresolved for around 22 months, and service failure in its handling of the…
202222063 Local authority / ALMO / TMO
Across a multi-issue complaint, the Ombudsman found service failure in the landlord's handling of staff conduct reports, dog nuisance, a slamming communal door, bathroom damp/mould repairs, and complaint handling, no…
202304912 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of incorrect information given to the resident (rent amounts and energy supplier) and in its response to missed repair appointments. It found no…
202308522 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of repairs to damp and mould, which it had failed to resolve since 2017 and for which its record-keeping was so inadequate that the Ombudsman could…
202302041 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs (including damp and mould) and in its handling of the associated complaint. There were significant delays, poor record-keeping, poor…
201906536 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Lincoln City Council in its handling of the resident's reports of noise and vibration from water pipes. The landlord carried out multiple inspections, worked with the water…
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