Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Lincolnshire Housing Partnership Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202406349 Housing association
The Ombudsman found reasonable redress in the landlord's handling of reports of leaks and damp and mould, as the landlord acknowledged delays and offered £700 compensation reflecting significant impact, with remaining…
202310248 Housing association
The Ombudsman found service failure in the landlord's handling of bathroom repairs and its contractors (including a repair exceeding the policy timescale, failure to enquire about disability needs, failure to provide a…
202313318 Housing association
The Ombudsman found a service failure in the landlord's handling of the resident's reports of staff conduct (it failed to investigate the engineer's conduct) and maladministration in both its handling of damage caused…
202302323 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's damp and mould reports and in its communication about the replacement roof and windows, and maladministration in its handling of bathroom…
202125741 Housing association
The Ombudsman found no maladministration by the landlord in its handling of the resident's request to move home or its handling of the resident's complaint. The complaint about the landlord's handling of ASB reports was…
202118675 Housing association
Maladministration in handling repairs/adaptations and complaints handling. No maladministration in response to property suitability claim. Landlord ordered to pay £1,100 compensation, apologise, repair rear doors,…
202122377 Housing association
The Ombudsman found no maladministration regarding the landlord's decision not to open an antisocial behaviour case (as the animal cruelty allegations were outside its policy) and no maladministration regarding its…
202108665 Housing association
The landlord was found to have maladministration for its response to damp and mould reports, having placed sole responsibility on the resident after stage two and failing to monitor the issue for around seven months,…
202102815 Housing association
The Ombudsman determined that the complaint about the level of rent is outside its jurisdiction under paragraph 39(g) of the Scheme, as it concerns the level of rent charged.
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