Livewest Homes Limited

The Ombudsman found reasonable redress, no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about its staff member’s conduct and…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: The air source heat pump (ASHP). The garden. We have also assessed the landlord’s complaint…

The Ombudsman found no maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s reports of: Anti-Social Behaviour (ASB). Poor staff conduct. We…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s reports of a leak. The resident’s…

The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of the reports of leaks in the property and in the communal…

The Ombudsman found maladministration, no maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s responses to: A roof leak, damp and mould, and associated repairs.…

The Ombudsman found maladministration, reasonable redress, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial…

The Ombudsman found service failure, reasonable redress, severe maladministration, mediation settlement, maladministration in the landlord’s handling of : The landlord’s handling of antisocial behaviour (ASB). The…

The Ombudsman found mediation settlement, reasonable redress, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s Reports of antisocial behaviour (ASB). Associated…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp, mould…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s: Handling of roof repairs. Response to the resident’s reports of damp flooring. We have also investigated the…

The Ombudsman found maladministration, reasonable redress, mediation settlement in the landlord’s handling of The resident has complained about the landlord’s handling of reports of anti-social behaviour. We have also…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. We have also considered the landlord’s complaint…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Kitchen improvement work. Bathroom improvement work. Damp, mould and insulation work.…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the: Landlord’s handling of the intended removal the resident’s vehicle. Landlord’s use of an alleged illegal…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of: Damp and mould, water ingress and subsequent repairs to the bedroom ceiling. The resident’s concerns…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s query about the buildings insurance policy..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise disturbance by its contractors..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s upkeep of a river wall and pathway. The landlord’s response to the resident’s request that it provide him with documents and reports…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of an overgrown tree and concerns about the suitability of the tree. reports of…

The Ombudsman found service failure in the landlord’s handling of The landlord's response to the resident's concerns about the efficiency of the heating system at the property and its refusal to install an air source…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a new Housing Officer. Response to the resident’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Monitoring and management of a communal car park used by the resident. Complaint handling..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.. Total compensation ordered: £400.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports concerning its member of staff’s conduct..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of inappropriate parking..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s request to be moved from the property. The resident’s reports of odour in the property,…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: response to the residents reports of poor staff conduct complaint handling.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the neighbouring…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of a roof leak. This Service has also investigated the landlord’s complaint handling.. Total compensation…

The Ombudsman found reasonable redress in the landlord’s handling of The complaint concerns the landlord’s response to the concern regarding the safety of the electrical cabling to the boiler. This Service also…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of poor communal cleaning..

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s:.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident concerning: The handling of repairs to her previous property. The condition of her current…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports about damp and mould. The landlord’s complaint handling.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of persistent leaks into the resident’s flat from the roof and upper balcony area. This Service has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a management transfer.. Total compensation ordered: £350.

The Ombudsman found maladministration, service failure, mediation settlement, reasonable redress in the landlord’s handling of how the landlord handled the resident’s request for its support with a neighbour dispute…

The Ombudsman found service failure in the landlord’s handling of the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a request for a bathroom upgrade..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of defects in a new build property and specifically: issues with the resident’s bathroom taps, bath, gas hob and radiators.…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord's handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling of the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Remedial works in April 2021. The resident’s complaint.. Total compensation ordered: £900.

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of REPORT COMPLAINT 202218852 LiveWest Homes Limited 16 January 2024 Our approach The Housing Ombudsman’s…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports about service charges . The landlord’s handling of the resident’s reports of antisocial behaviour…

The Ombudsman found no maladministration in the landlord’s handling of : the landlord’s handling of the decision to decommission the resident’s property; the landlord’s handling of the resident’s rehousing concerns..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has also considered the…

The Ombudsman found service failure in the landlord’s handling of :. Total compensation ordered: £500.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of and response to antisocial behaviour caused by the resident’s neighbour between May 2022 and October 2022.…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Works to damp and mould in the property. The associated formal complaint.. Total compensation ordered:…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s mutual exchange..

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202221350 LiveWest Homes Limited 29 September 2023 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of bird faeces at the entrance of the building.. Total compensation ordered: £250.

The Ombudsman found maladministration in the landlord’s handling of The resident has complained about the landlord’s position that the adapted fitted gas hob and built-in oven in her property are her responsibility to…

The Ombudsman found mediation settlement, reasonable redress, maladministration in the landlord’s handling of : The landlord’s delay to completing repairs to the outside wall of the resident’s property. The landlord’s…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The standard of cleaning to communal areas. The landlord’s lack of communication. The decoration of the lobby…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202206130 LiveWest Homes Limited 30 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of data sent to it by the resident which was shared without the resident’s consent.…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to repairs to the resident’s oil tank..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance.. Total…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of a potential offer of accommodation to the resident..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident concerning its handling of antisocial behaviour (‘ASB’) reports..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damage to her property and belongings following a ceiling collapse. The landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of: Reports of defects in the property. Concerns that the boundary to the site has allowed…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of repairs needed at the property. The landlord’s handling of the resident’s request for a transfer to a suitable…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of reports of Anti-Social Behaviour (ASB), in particular, noise nuisance. The complaint is also about the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the resident and their accepting the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of cigarette smoke entering her home from a neighbouring property via the communal area..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and her request for a management transfer..

The Ombudsman found service failure in the landlord’s handling of the landlord’s decision to recharge the resident for the repair works following the end of the tenancy.. Total compensation ordered: £150.

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s queries regarding right of access to a nearby pathway..

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of a meeting with the resident..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response in respect of: The resident’s reports about delays in completing repairs in the property (including the…

The Ombudsman found service failure, maladministration, no maladministration, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s handling of electric works at the property. The…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour (neighbour A). The effect of the…

The Ombudsman found no maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of damp in the property; concerns raised by the resident…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom to a two bedroom..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the level of service charges..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns regarding defects which she had reported in respect of the property. Response…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of REPORT COMPLAINT 202015383 LiveWest Homes Limited 22 June 2021 Our Approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s report of rats and squirrels in her loft..

The Ombudsman found mediation settlement, service failure in the landlord’s handling of The resident complained about the landlord’s handling of their request to install security lighting in the garden..

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint refers to: The Landlord’s handling of the Resident’s concerns about the management of the car park at her property.…

The Ombudsman found mediation settlement, service failure in the landlord’s handling of The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about:.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s request to purchase her property:.

The Ombudsman found maladministration in the landlord’s handling of The resident complained about the landlord’s handling of her request to install a wood burning stove at her property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to resident’s reports about: The administration of the rent account at the property. The landlord's handling of the resident’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to re-charge the resident for the cost of a door due to the installation of a cat flap..

The Ombudsman found service failure in the landlord’s handling of The resident complains about: the landlord’s offer of compensation for damage to personal belongings following a leak at his property. the replacement of…

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 201912691 LiveWest Homes Limited 1 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Historic kitchen works and contractor behaviour Missed appointments Loss of hot water and…

The Ombudsman found mediation settlement in the landlord’s handling of REPORT COMPLAINT 202004865 LiveWest Homes Limited 5 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s…