Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Livin Housing Limited's maladministration rate (71%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202501790 Housing association
The Ombudsman found service failure in the landlord's response to reports of a leak and subsequent flooding due to an approximately eight-week delay in progressing post-flood follow-on repairs, and reasonable redress in…
202435389 Housing association
The Ombudsman found reasonable redress in the landlord's response to the resident's insulation concerns: it acknowledged giving inaccurate advice about external wall insulation, apologised, offered compensation in line…
202333335 Housing association
The Ombudsman found service failure in the landlord's handling of blocked drains and the smell of waste (it took too long to investigate and resolve repeat blockages over a 6-week period, and its £50 offer was…
202318325 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports about internet connectivity. The landlord appropriately considered the request to waive the 4-week notice period and…
202121611 Housing association
The Ombudsman found maladministration in the landlord's handling of ASB reports (failure to follow policy, carry out risk assessments, or consider the resident's disability), service failure regarding the kitchen floor…
202225907 Housing association
The landlord was justified in issuing a tenancy breach warning after the resident accepted a police caution for threatening a neighbour, but failed to interview him or carry out a required risk assessment, and wrongly…
202015584 Housing association
The Ombudsman found service failure regarding the property condition when let, as the landlord failed to address the resident's concerns about kitchen cupboards lacking backboards. However, no maladministration was…
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