Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Livin Housing Limited's maladministration rate (83%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202435389 Housing association
The Ombudsman found reasonable redress, no maladministration, service failure, maladministration, outside jurisdiction in the landlord’s handling of The landlord missed its stage 1 and 2 timescales by a short period,…
202333335 Housing association
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of 2. The complaint is about the landlord’s handling of blocked drains and the smell of waste. 3. We have also…
202318325
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about internet connectivity..
202121611
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about the loft insulation. The landlord’s handling of the…
202225907
The Ombudsman found service failure, maladministration in the landlord’s handling of : the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy warning letter on the…
202015584
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns regarding: The property condition when it was let.…
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