Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Lodge Lane East Co Operative Housing Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling..
The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202017618 Lodge Lane East Co-operative Housing Limited 7 June 2022 Our approach The Housing Ombudsman’s approach to…
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