Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Lodge Lane East Co Operative Housing Limited's maladministration rate (100%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202400559 Co-operative
The Ombudsman found maladministration in the landlord's response to the resident's ASB reports and in its complaints handling. It had repeatedly failed to set out an action plan, work with partner agencies or consider…
202017618 Co-operative
The Ombudsman found maladministration by Lodge Lane East Co-operative Housing Limited for its handling of a resident's reports of anti-social behaviour by a neighbour, and also for its handling of the associated…
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