Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
London & Quadrant Housing Trust | Decision |Housing Ombudsman's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202347433 Housing association
The Ombudsman found reasonable redress for the landlord's response to reports of water leaks, as it took reasonable steps to trace and repair the leak and offered reasonable compensation for communication failures, poor…
202423504 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould and repairs, as it failed to carry out inspections and repairs within its stated timescales and did not acknowledge these failings or…
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