Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
London & Quadrant Housing Trust | Decisions | Housing Ombudsman's maladministration rate (67%) is lower than the average for housing association (79%) across published Ombudsman determinations.
202416740 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's transfer request because it ignored her communication preferences (contacting her by phone despite her request for email), which likely…
202301975 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the loss of heating and hot water (boiler replacement took 43 days against a 25-day timescale, but temporary heaters were provided and £810.20…
202313958 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's request to increase the usable space in his child's bedroom following damp and mould thermal boarding works, due to unreasonable delays…
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