Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 38 published decisions.
London Borough of Barking and Dagenham's maladministration rate (84%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202307413 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of the resident's request for adaptations due to communication failures, but no maladministration in its handling of the management transfer request or…
202338408 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's request for a new front door and reimbursement of locksmith charges, and no maladministration in its handling of the associated…
202326022 Local authority / ALMO / TMO
The landlord failed to follow up on reimbursing the resident for around a year of lost Sky TV service caused by a communal aerial fault. Following the Ombudsman's intervention, the landlord offered £626.13 (including…
202334788 Local authority / ALMO / TMO
The complaint about service charge queries and quality of services was determined to be outside the Ombudsman's jurisdiction because the resident had raised the same matters in legal proceedings before the first-tier…
202341562 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about repairing the boundary fence, due to unclear communication about responsibilities and poor record keeping, and…
202438161 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports of heating and hot water outages and maintenance of the communal heating system, primarily due to a 4-month delay in updating the resident about…
202501506 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's noise and ASB concerns, management transfer application, and reports of a buzzing noise from air vents; no maladministration regarding…
202506921 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, including failure to follow its ASB policy, create an action plan, maintain adequate records, and communicate…
202453230 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of a rodent infestation, having failed to investigate and address the cause in a timely manner, and in its complaint handling,…
202448931 Local authority / ALMO / TMO
The resident's requests for rehousing and/or major adaptations were outside the Ombudsman's jurisdiction (LGSCO remit). There was service failure in the landlord's response to concerns about rats around the property, as…
202431867 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour (poor record keeping, failure to complete updated risk assessments and action plans, and refusal to act…
202452161 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's damp and mould reports (it did not carry out the works recommended by its own surveyor, or explain why the works completed were…
202224928
The Ombudsman determined it did not have jurisdiction to consider the resident's complaint about delays in fixing heating and hot water, for which the landlord had already offered £200 compensation.
202319660 Local authority / ALMO / TMO
The landlord took over 4 years to resolve structural repairs to the resident's property, failing to progress matters promptly or keep the resident informed. It also failed to respond to the complaint within its policy…
202326483 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the repair to the bathroom extractor fan (16 months after reporting), the repair to the bedroom window (about 20 months), and its complaint handling,…
202326813 Local authority / ALMO / TMO
The landlord failed to manage the resident's reports of no hot water in line with its repairs policy, taking no effective action despite repeated contacts. It also failed to handle the complaint properly, and its…
202328627 Local authority / ALMO / TMO
The complaint concerned warning letters the landlord sent the resident following reports of antisocial behaviour. The Ombudsman determined the complaint was outside its jurisdiction because the resident sought an…
202216208 Local authority / ALMO / TMO
The landlord was found to have maladministration for failing to properly investigate and resolve ongoing pest infestations (mice and squirrels) in the resident's loft over many months, and severe maladministration for…
202318685 Local authority / ALMO / TMO
The landlord was obligated to act on neighbour reports about the trees and reasonably co-operated in reducing them to ground level, but its handling of the planning and completion of the tree works amounted to service…
202306194 Local authority / ALMO / TMO
The Ombudsman found the resident's concerns about the offer of the property were outside jurisdiction (re-housing/allocation falls to the LGSCO), but there was maladministration in the landlord's response to the…
202304320 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of roof leaks and the outstanding roof replacement, and maladministration in its complaint handling. The landlord had not kept proper repair records or…
202332754 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's rent arrears concerns, the support it offered and its handling of his discrimination concerns, finding the landlord showed empathy,…
202348403 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's reports of antisocial behaviour, citing an initial delay and poor record keeping around the resident's health and vulnerability…
202318303 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of requests to paint the block exterior, the intercom volume reports, and the kitchen extractor fan location. It found service failure in the…
202212904 Local authority / ALMO / TMO
The landlord was found to have a service failure in its response to a leak from a washing machine, with a 4-month delay in cleaning the carpet causing distress and inconvenience. The landlord's complaint handling…
202346624 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of bathroom repairs causing leaks and to the presence of damp and mould, and service failure in its handling of the complaint. The landlord had…
202216711 Local authority / ALMO / TMO
The landlord was found to have severe maladministration for its handling of the resident's reports of structural and drainage issues, and for its handling of the associated complaint. There were severe delays of over a…
202311480 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of leaks and associated damp and mould, which recurred over a prolonged period because the landlord failed to investigate…
202205116 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of ASB and noise nuisance, due to delays in replacing a neighbour's light pull cord (228 days), investigating floor coverings,…
202208581 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of noise nuisance reports, as it conducted a thorough investigation including noise monitoring equipment and multi-agency working. However, there was…
202117636 Local authority / ALMO / TMO
Service failure for a 135-day delay on a fluorescent light repair and for losing pest control records during a system migration. No maladministration for offsetting rent arrears from the home loss payment.…
202206884 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's handling of a roof leak repair, which took over a year to resolve after being first reported in December 2021, with poor communication and multiple failed…
202013480 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of repairs and information provision from the start of the tenancy, and severe maladministration for its complaint handling. The landlord failed to raise…
202210257 Local authority / ALMO / TMO
The landlord was found to have service failure in its handling of window replacement works due to delays, poor communication, and failure to re-attend after storm damage. There was maladministration in complaint…
202014048 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's handling of damp and mould repairs over approximately five years, where the family (including children with asthma and eczema) were left with uninhabitable…
202213699 Local authority / ALMO / TMO
The landlord was found to have service failure in its handling of bedbugs due to a nine-month delay in inspecting and carrying out pest proofing works, and maladministration in its complaint handling due to delays,…
202005383 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of the resident's reports of antisocial behaviour. It failed to investigate in line with its ASB policy, did not carry out a risk assessment or action…
202210149 Local authority / ALMO / TMO
The landlord was found to have service failure for its handling of a health and safety breach (nails protruding from communal stairs) and its inadequate £50 compensation offer, as well as for complaint handling failures…
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