London Borough of Barking and Dagenham

The Ombudsman found reasonable redress in the landlord's handling of the resident's request for adaptations due to communication failures, but no maladministration in its handling of the management transfer request or…

The Ombudsman found no maladministration in the landlord's response to the resident's request for a new front door and reimbursement of locksmith charges, and no maladministration in its handling of the associated…

The landlord failed to follow up on reimbursing the resident for around a year of lost Sky TV service caused by a communal aerial fault. Following the Ombudsman's intervention, the landlord offered £626.13 (including…

The complaint about service charge queries and quality of services was determined to be outside the Ombudsman's jurisdiction because the resident had raised the same matters in legal proceedings before the first-tier…

The Ombudsman found maladministration in the landlord's handling of the resident's concerns about repairing the boundary fence, due to unclear communication about responsibilities and poor record keeping, and…

The Ombudsman found service failure in the landlord's response to reports of heating and hot water outages and maintenance of the communal heating system, primarily due to a 4-month delay in updating the resident about…

The Ombudsman found maladministration in the landlord's response to the resident's noise and ASB concerns, management transfer application, and reports of a buzzing noise from air vents; no maladministration regarding…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, including failure to follow its ASB policy, create an action plan, maintain adequate records, and communicate…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a rodent infestation. We have also investigated the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The resident’s requests for rehousing and/or adaptations to the property. The landlord’s response to the resident’s concerns about…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a property transfer.…

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Damp and mould. The resident’s management transfer request.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the council's handling of the resident’s reports of no heating or hot water..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. The associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports she had no hot water in the property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of warning letters the landlord sent the resident following reports of antisocial behaviour (ASB)..

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will consider the associated…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Planning and completing tree works. The resident’s complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: The offer of a property. The condition of the property when let. This Service has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint.. Total compensation ordered: £350.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns in respect of his rent arrears, including the support offered by the landlord…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling.. Total compensation ordered: £125.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for the exterior of the block to be painted. Reports concerning the volume of…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of a leak, handling of the resident’s complaint.. Total compensation ordered: £450.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. The presence of damp and…

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated complaint..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her property. The…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB) and noise nuisance. The landlord’s complaint handling has also…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of noise nuisance from a neighbour. The landlord’s communication with the…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of repairs at the resident’s property. Handling of reports of pest infestation.…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of repairs to fix a leaking roof. Complaints handling. Knowledge and information management..

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs and information the landlord provided from the start of the…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord's handling of the replacement of the resident's windows. The landlord's complaint handling..

The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Remedial work to the resident’s property following reports of damp and mould.…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord's handling of bedbugs in the resident's property. The landlord’s complaint handling.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).. Total compensation ordered: £350.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of a communal repair, her associated health and safety concern, and the subsequent offer of…