Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 55 published decisions.
London Borough of Barnet's maladministration rate (80%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202407751 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of window repair, loft insulation and tree safety concerns, and maladministration in its handling of plumbing issues, rear door repairs and complaint…
202501018 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about sloping floors and in its complaint handling. The landlord missed opportunities to identify repairs promptly, failed to…
202346010 Local authority / ALMO / TMO
Maladministration was found in the landlord's response to the resident's reports of a draught from the bedroom windows and related damp and mould, due to extensive delays, failure to complete necessary repairs, poor…
202504920 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of no heating and hot water and associated repairs, and in its handling of the complaint. The resident and her 3 children were…
202339032 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's response to reports of damp and mould and the associated relocation period, where the landlord offered £700 compensation for the extended relocation. It found no…
202335209 Local authority / ALMO / TMO
The resident complained about the landlord's handling of multiple outstanding repairs and a request for an audit of repairs. The Ombudsman did not investigate because the resident holds a non-secure tenancy in long-term…
202425854 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reported bathroom repairs and complaint handling, and service failure in its handling of the resident's request for adaptations. It…
202516069 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of damp, mould and associated repairs, due to a 12 month delay in completing follow-on wall repairs after resolving a leak, and service failure…
202429400 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's responses to reports of damp and mould, squirrels in the loft, and associated repairs, due to prolonged delays, poor communication, late-raised repairs, and…
202501823 Local authority / ALMO / TMO
The Ombudsman did not investigate the complaint about the landlord's response to the resident's request to be rehoused on medical grounds, as housing allocations and banding are functions of the council acting as a…
202348009 Local authority / ALMO / TMO
Maladministration found in the landlord's handling of repairs to flooring after a leak and associated damp and mould, and in its complaint handling. No maladministration in the handling of the broken cooker. The…
202320536 Local authority / ALMO / TMO
The landlord was found to have maladministration in its handling of damp and mould and in its complaint handling. The landlord's repair and contact records were incomplete, it failed to engage with the resident's…
202507401 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's report of damp and mould (including a failure to assess the brickwork and a delayed post-inspection), and service failure in its…
202513388 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports (it did not follow its ASB policy, complete a risk assessment, or offer proportionate compensation), no maladministration in…
202452106 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's report of a leak from her walk-in shower (failure to follow its adaptations and repairs policy and an unreasonably delayed resolution)…
202432330 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of leaks, damp and mould, and a pest (ant) infestation, and in its complaint handling. There was service failure in its handling…
202424785 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of flooding caused by water leaks (reactive repairs, no roofing inspection, unresolved leak, poor record keeping and…
202439737 Local authority / ALMO / TMO
The landlord took about a year to refer a secure tenant's roof leak to its original contractor under warranty, failed to keep the resident updated or explain delays, and left the resident to contain recurring leaks;…
202437374 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the kitchen floor and upstairs floorboards, in its handling of work to improve the warmth of the property, and in its handling of the…
202442712 Local authority / ALMO / TMO
Severe maladministration found in the landlord's response to the resident's reports of damp and mould. The landlord caused considerable delays from November 2022, failed to monitor and complete repairs across three sets…
202410299 Local authority / ALMO / TMO
The landlord failed to effect a repair to the resident's broken balcony door handle/lock for over 15 months, missed arranged appointments, and did not factor in the resident's vulnerability (a survivor of domestic abuse…
202428033 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of drain, damp and mould issues, and service failure in its handling of the associated complaint. The landlord failed to carry out sufficient…
202435181 Local authority / ALMO / TMO
The Ombudsman found maladministration in the council's handling of the leaseholder's reports of a leak, which took over a year to repair. There were repeated failures to keep the resident updated, confusion and delay in…
202437630 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of leaks from the property above the resident's, identifying delays in repairing lighting, the bathroom ceiling and flooring, failure to…
202424126 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of leaks, damp and mould at a temporary accommodation flat. The Ombudsman determined the complaint was outside its jurisdiction because the resident had the opportunity to…
202326593 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the communal door and its handling of reports of leaks and associated damage. The landlord failed to carry out good quality, lasting repairs…
202403095 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's record keeping and in its handling of a leak causing damp and mould, and service failure in its handling of boiler and radiator repairs. It found no…
202314823 Local authority / ALMO / TMO
The resident complained about the landlord's installation of a new mains-powered smoke and heat alarm system, raising concerns about health effects from radiation, running costs, and the lack of advance notice. The…
202322862 Local authority / ALMO / TMO
The Ombudsman found the complaint about anti-social behaviour was outside its jurisdiction because the resident had not exhausted the landlord's internal complaints procedure (paragraph 42(a)). It found no…
202323383 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of water ingress. The landlord failed to properly follow up after identifying the cause (a leaking disabled toilet in an…
202302757 Local authority / ALMO / TMO
The Ombudsman found maladministration in both the landlord's response to the resident's concerns about planned external repair and redecoration work (including premature sign-off of door replacements without inspection…
202234656 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a leak (uncertainty over when the leak was first reported, failure to take action to access the properties above the resident to investigate, and lack…
202305686 Local authority / ALMO / TMO
The complaint concerned the landlord's installation of a new kitchen and its handling of the resident's snagging issues. The Ombudsman found no maladministration: the landlord acted reasonably by making good defects…
202312816 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of plasterwork repairs (following damp and mould) and its complaint handling. The Ombudsman found the landlord offered reasonable redress on both heads: a 3-month…
202312340 Local authority / ALMO / TMO
The complaint concerned the landlord's management of, and charge for, communal heating, including that the system switched off in warmer months and that bills described the charge as for "heating and hot water". The…
202344183 Local authority / ALMO / TMO
The Ombudsman found service failure by the landlord in its handling of the resident's reports of damp and mould and the subsequent complaint. While it attended reports appropriately, its complaint responses focused on…
202311741 Local authority / ALMO / TMO
The complaint concerns the landlord's handling of the resident's reports of a roof leak. The Ombudsman found the landlord failed to adhere to its repairs policy timescales and failed to adequately communicate updates,…
202307049 Local authority / ALMO / TMO
The resident complained about the landlord's handling of a police request for CCTV in communal areas and its handling of antisocial behaviour and alleged disability discrimination. The Ombudsman determined the complaint…
202315988 Local authority / ALMO / TMO
The landlord delayed in identifying and resolving a leak entering the resident's leasehold property from a neighbouring flat and failed to keep her updated, which resulted in damp and mould. The Ombudsman found…
202304167 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of carbon monoxide leaks (including failures to attend within its emergency timescales, inadequate investigation of the boiler,…
202222088 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a raised bathroom floor tile that took over 18 months to fully repair and caused the resident injury, and service failure in its complaint handling,…
202203457 Local authority / ALMO / TMO
The Ombudsman found service failure because although the landlord responded to reports of blocked pipes within policy timescales and investigated the washing machine damage claim appropriately, it failed to address the…
202124727 Local authority / ALMO / TMO
The landlord was found to have severe maladministration for a 6-year delay in replacing the resident's boiler, failing to consider the household's vulnerabilities under the Equality Act, and disregarding occupational…
202211443 Local authority / ALMO / TMO
The Ombudsman found maladministration by London Borough of Barnet in its handling of the resident's reports of anti-social behaviour (sexual harassment) and damp and mould, and service failure in its handling of…
202127278 Local authority / ALMO / TMO
The landlord was found to have maladministration for failing to investigate the resident's reports of anti-social behaviour in sheltered housing, and for poor complaint handling with inadequate record keeping and lack…
202228491 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a resident's reports of antisocial behaviour and harassment from neighbours, citing prolonged failure to respond in writing, policy non-compliance,…
202201466 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of noise disturbance reports, as it acted promptly and reasonably. However, maladministration was found in the landlord's handling of the resident's…
202215988 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the ending of a secure tenancy. The landlord failed to confirm important conversations in writing and kept inadequate records, leaving the resident…
202102335 Local authority / ALMO / TMO
The Ombudsman found maladministration by London Borough of Barnet for failing to remove flammable polystyrene ceiling tiles before the tenancy started and for failing to provide the resident with information about…
202202606 Local authority / ALMO / TMO
The landlord was found to have maladministration for failing to provide lasting repairs to the resident's front door over several years, service failure for delays in assessing the bathroom for renewal, and…
202220499 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs to a resident's stair lift, which was out of service for nine days. The landlord failed to keep the resident updated, offer assistance to a…
202109585 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's handling of noise nuisance and ASB reports from January 2015, including poor record-keeping, failure to arrange a timely survey, offering a decant without…
202122014 Local authority / ALMO / TMO
The landlord was found to have maladministration for wrongly placing the resident on its verbally abusive resident (VAR) list in 2015 without following its own procedures, failing to respond to her query at the time,…
202104957 Local authority / ALMO / TMO
The Ombudsman found reasonable redress regarding the landlord's handling of noise from pipes (delays acknowledged, reimbursement offered), and no maladministration regarding the door entry system, communal cleaning, and…
202106502 Local authority / ALMO / TMO
The Ombudsman found maladministration by London Borough of Barnet for its handling of repairs following the resident's reports of structural issues including subsidence, cracks, unsafe stairs and driveway concerns. The…
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