London Borough of Barnet

The Ombudsman found service failure in the landlord's handling of window repair, loft insulation and tree safety concerns, and maladministration in its handling of plumbing issues, rear door repairs and complaint…

The Ombudsman found maladministration in the landlord's handling of the resident's concerns about sloping floors and in its complaint handling. The landlord missed opportunities to identify repairs promptly, failed to…

Maladministration was found in the landlord's response to the resident's reports of a draught from the bedroom windows and related damp and mould, due to extensive delays, failure to complete necessary repairs, poor…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of no heating and hot water and associated repairs, and in its handling of the complaint. The resident and her 3 children were…

The Ombudsman found reasonable redress in the landlord's response to reports of damp and mould and the associated relocation period, where the landlord offered £700 compensation for the extended relocation. It found no…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for multiple repairs. The resident’s request for an audit of outstanding repairs. Our decision…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reported bathroom repairs. Request for adaptations. We have also…

The Ombudsman found maladministration in the landlord's handling of reports of damp, mould and associated repairs, due to a 12 month delay in completing follow-on wall repairs after resolving a leak, and service failure…

The Ombudsman found maladministration in the landlord's responses to reports of damp and mould, squirrels in the loft, and associated repairs, due to prolonged delays, poor communication, late-raised repairs, and…

The Ombudsman did not investigate the complaint about the landlord's response to the resident's request to be rehoused on medical grounds, as housing allocations and banding are functions of the council acting as a…

Maladministration found in the landlord's handling of repairs to flooring after a leak and associated damp and mould, and in its complaint handling. No maladministration in the handling of the broken cooker. The…

The landlord was found to have maladministration in its handling of damp and mould and in its complaint handling. The landlord's repair and contact records were incomplete, it failed to engage with the resident's…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to the: Resident’s report of damp and mould, Associated complaint. Our decision…

The Ombudsman found maladministration, no maladministration, outside jurisdiction, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s:…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s report of a leak from her walk in shower. Handling of the…

The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of There was service failure in how the landlord handled the resident’s reports of a…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about a roof leak. This Service has also considered the landlord’s handling of the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: repairs to the kitchen floor and upstairs floorboards. work to improve the warmth of the property. The Ombudsman has also…

Severe maladministration found in the landlord's response to the resident's reports of damp and mould. The landlord caused considerable delays from November 2022, failed to monitor and complete repairs across three sets…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to repairs to the balcony door.. Total compensation ordered: £800.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of leaks from the property above the resident’s..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of leaks, damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the communal door. Reports of leaks and the associated damage..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler.…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident has complained about the installation of a new fire safety alarm system in her property .. Total compensation ordered:…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the property above..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of water ingress at the property.. Total compensation ordered: £400.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of the associated complaint.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of a leak. The associated complaint..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s installation of a new kitchen in the resident’s property..

The Ombudsman found reasonable redress in the landlord’s handling of the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the landlord’s complaints handling..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s management of, and charge for, communal heating..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint.. Total compensation ordered: £200.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of the resident’s requests for repairs to the roof.. Total compensation ordered: £250.

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling of antisocial behaviour…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted in damp and mould.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of carbon monoxide leaks at the property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident’s: Reports of repairs. Associated complaint.. Total compensation ordered: £600.

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident's reports of blocked pipes and damage to a washing machine.. Total compensation ordered: £100.

The Ombudsman found maladministration, severe maladministration, service failure, no maladministration, outside jurisdiction in the landlord’s handling of the landlord’s handling of the resident’s: Reports of issues…

The Ombudsman found service failure, maladministration in the landlord’s handling of The resident’s complaint is about how the landlord has handled the following: Request to be rehoused. Reports of discrimination by the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbours.. Total compensation ordered: £600.

The Ombudsman found mediation settlement, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the ending of the resident’s tenancy.. Total compensation ordered: £200.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports about polystyrene ceiling tiles in her property. The landlord’s failure to…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of repairs to the resident’s front door; response to the resident’s request to renew the bathroom;…

The Ombudsman found service failure in the landlord's handling of repairs to a resident's stair lift, which was out of service for nine days. The landlord failed to keep the resident updated, offer assistance to a…

The Ombudsman found mediation settlement, severe maladministration, reasonable redress, service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s…

The Ombudsman found maladministration in the landlord’s handling of the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list.. Total compensation ordered: £450.

The Ombudsman found maladministration, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects to the…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues at the…