Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
London Borough of Camden Council | Decision |Housing Ombudsman's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202532561 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's window repair concerns, as the landlord failed to complete repairs within its 20 working day timescale twice and provided incorrect…
202405037 Local authority / ALMO / TMO
The landlord was found responsible for maladministration in its handling of the resident's request for a refund of service charges and additional electricity costs following a heating and hot water outage, and in its…
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