London Borough of Ealing

The Ombudsman found service failure in the landlord's response to the resident's concerns about her rent account, where payments were made to the wrong account and automated arrears letters continued despite the…

Maladministration was found in the landlord's response to the resident's concerns about asbestos, for failing to provide the survey report and clear explanation of findings at an earlier stage and for unreasonable…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of a roof leak causing damp and mould, due to significant delays, failure to oversee works in line with its repairs process, and…

The Ombudsman found service failure in the landlord's handling of damp and mould damage to the resident's belongings (sofa, curtains, flooring) and in its failure to install thermal boarding as planned, reasonable…

The Ombudsman found maladministration in the landlord's handling of repairs to a roof leak, toilet ceiling, kitchen and brickwork, due to unreasonable delays (including a 6-month roof leak affecting the only toilet) and…

The Ombudsman found the complaint about repairs within the resident's disrepair claim was outside jurisdiction as it was subject to a court order. There was maladministration in the landlord's handling of repairs raised…

The Ombudsman found reasonable redress for the landlord's response to the resident's concerns while she lived in temporary accommodation after a fire, as the landlord acknowledged its failings and offered £4636.06…

The Ombudsman found maladministration in the landlord's response to the resident's reports of leaks from the flat above and the soil pipe, as it took over a year to identify the leak source, failed to provide a clear…

The Ombudsman found maladministration in the landlord's handling of reports of a collapsed ceiling in the living room, as it failed to make the ceiling safe within its 4-hour emergency timeframe, did not evidence risk…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of planned adaptation works to the resident’s property. We have also considered the landlord’s…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: A leak and the associated damp and mould. The resident’s complaint. Our decision…

There was maladministration in the landlord's handling of repairs to the communal heating and hot water system, which persisted over 6 months with 23 repair reports before the boiler was replaced, and a service failure…

The Ombudsman found maladministration, severe maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to: A leak in the resident’s home and the subsequent damp. The…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of : The landlord’s response to reports of cracks to an external wall. How the landlord responded to the…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about how the landlord handled repairs to the resident’s front door, and related damp and mould. We have also considered how the…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to: reports of a leak coming into the property. reports of mould. We have also investigated the…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of damp and mould, and the associated repairs. We have also considered the landlord’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for compensation following a roof leak.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of disrepair to the bathroom and kitchen. We have also considered the landlord’s complaint handling..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports that she did not view the property before sign up and subsequently found the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s report of poor staff conduct. The Ombudsman will also investigate the landlord’s handling of the resident’s…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of a roof leak, which caused damp and mould. The Ombudsman has also considered the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould throughout the property, and associated repairs. The Ombudsman has also…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme and suitable…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding staff conduct. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about: Damp and mould. The repositioning of the wash hand basin. Repairs to the balcony door. Repairs…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of problems with the cold-water supply. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent damp and mould and fly…

The Ombudsman found maladministration, severe maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s re-housing request. The landlord’s handling of repairs in…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated complaint.. Total…

The Ombudsman found service failure in the landlord’s handling of how the landlord handled the applicant’s complaint regarding his discretionary tenancy application.. Total compensation ordered: £50.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s requests for adaptations. Response to the resident’s concerns about cavity wall insulation.…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required to his balcony windows…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request to be rehomed.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Repairs in the resident’s home following a leak. The associated complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint..

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202224334 London Borough of Ealing 24 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of subsidence. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of a request to refurbish the resident’s bathroom.…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of the communal lifts within her block breaking down. The associated complaint. The…

The Ombudsman found service failure, maladministration, reasonable redress, severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of leaks from a neighbouring…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint handling.. Total compensation ordered: £950.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.. Total compensation ordered:…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of leaking…

The Ombudsman found mediation settlement, severe maladministration, maladministration in the landlord’s handling of : The landlord's handling of the resident’s: Reports of damp and mould while it arranged a temporary…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs following a leak. The landlord’s complaint handling.. Total compensation ordered: £800.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A roof leak and the associated repair works. The associated complaint.. Total compensation ordered: £400.

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of a water leak into the property and the maintenance of the roof. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of a broken communal main entrance door, to the building of her property. associated complaint..…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of This complaint is about: The condition of the property and the standard of checks undertaken by the landlord at…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs to the kitchen worktop, an electrical socket, the bedroom windows and…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. Complaint handling.. Total…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has also…

The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling…

The Ombudsman found maladministration in the landlord’s handling of : The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s handling of the associated complaint.. Total…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise nuisance from his and a neighbour’s light switches. The associated…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord's handling of his complaints of Anti Social Behaviour (“ASB”) by neighbours and…

The Ombudsman found maladministration, no maladministration, service failure, severe maladministration in the landlord’s handling of REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to various repairs raised by the resident..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding of the leasehold agreement.. Total compensation…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. The…