Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 37 published decisions.
London Borough of Enfield's maladministration rate (86%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202345701 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's grounds maintenance concerns (including knee rail repairs) and maladministration in both its handling of fly-tipping reports and its…
202402399 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's concern about the removal of her CCTV and motion sensor spotlight, and no maladministration in the handling of the associated…
202404351 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a leak from the flat above, which took 42 days to stop and left the resident without a safe working bathroom light, and service failure in its…
202529422 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of leaks, drainage issues, and the complaint. The landlord failed to respond to leaks and drainage reports in line with its repairs policy, causing delays…
202341697 Local authority / ALMO / TMO
The landlord achieved reasonable redress for its handling of a leak entering the resident's bathroom ceiling, having acknowledged the delay, offered appropriate compensation and completed the repairs. However, there was…
202424493 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould (a leaseholder) and in its complaint handling. The landlord failed to fulfil commitments made in its final…
202339314 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of repairs to the soil stack pipe, severe maladministration in its handling of reports of defective guttering and related damp,…
202412571 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of reports of damp and mould (duplicate inspections caused delays and the issue remained unresolved until the resident was rehoused), in its handling of a…
202439114 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (delays and repairs not carried out in time or at all), and service failure in its handling of reports of…
202315690 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's request to install a key fob system on the communal gate, as it gave a reasonable explanation for declining and communicated well.…
202416777 Local authority / ALMO / TMO
The Ombudsman found maladministration in how the landlord handled reports of damp and mould (it took 42 days to arrange a survey against its 21-day policy, failed to consider the resident's known vulnerabilities, and…
202320682 Local authority / ALMO / TMO
The Ombudsman found the council tax complaint outside its jurisdiction. It found reasonable redress in the landlord's response to drainage and guttering repairs and to complaint handling, based on the landlord's…
202338681 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a boiler replacement: the resident was left without heating and hot water for 41 days, the landlord failed to consider interim measures and household…
202332101 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of energy efficiency works at the resident's home, including the cancellation of an earlier scheme, short notice for works, contractor conduct, and the time taken to…
202438842 Local authority / ALMO / TMO
The landlord failed to properly respond to the resident's reports of antisocial behaviour: it did not discuss the reports directly with the resident, did not put an action plan in place, and did not complete a…
202416326 Local authority / ALMO / TMO
The leaseholder complained about the landlord's handling of her concerns about signage on the estate. The Ombudsman found service failure: the landlord agreed in 2022 and 2023 to install signage but failed to follow…
202347217 Local authority / ALMO / TMO
The Ombudsman found the landlord made an offer of reasonable redress for its failure to communicate and provide updates on the resident's window replacement requests during 2023. The landlord was ordered to pay £350…
202327727 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of reports of a leak (the landlord apologised and offered £600 for delays), and service failure in its handling of the associated complaint (it treated a…
202331405 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and her request to be rehoused. The landlord failed to notify the resident of appointments, did not complete a…
202405358 Local authority / ALMO / TMO
The Ombudsman found the leak and rehousing complaints outside jurisdiction (not exhausted / Part 6 allocation, suited to LGSCO), reasonable redress in the landlord's handling of the boiler repair and replacement (107…
202338241 Local authority / ALMO / TMO
The resident complained about the safety of the building and the landlord's offer to buy back her property. The Ombudsman determined both matters fall outside its jurisdiction, as determining negligence and assessing…
202329814 Local authority / ALMO / TMO
The landlord made a reasonable offer of redress (£250) for the delay in responding to the resident's request for compensation for renovation works at her former property, where it was entitled to decline reimbursement.…
202230860 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a roof leak (which it had caused) and associated damp and mould, and in its complaint handling and compensation offer. It ordered £1,300 total…
202315166 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of alleged antisocial behaviour from a neighbour. The landlord repeatedly failed to follow its ASB Policy - not interviewing the…
202229098 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's buyback request, cladding query, damp and mould reports, boiler/heater compensation request, and complaint handling; service failure…
202218063 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's response to a leak causing damp and mould, taking 455 days to complete roof repairs with poor record-keeping and communication. Maladministration was also found…
202226164 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of boiler repairs, leaving a family with three young children without heating for 304 days due to poor contractor management and communication,…
202210171 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ASB and noise reports (for failing to investigate sound insulation and delaying a community trigger), no maladministration regarding the management…
202215268 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of improvement works to a bathroom due to protracted timescales and prolonged decision-making causing distress and inconvenience, and maladministration in…
202230676 Housing association
The Ombudsman found severe maladministration in the landlord's response to antisocial behaviour reports and maladministration in its complaint handling, ordering a senior apology, £2,700 compensation and a review of ASB…
202200374 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's failure to investigate and resolve a bathroom leak over nearly two years, which led to sewage leaks, falling tiles, and an 'unliveable' bathroom.…
202220213 Local authority / ALMO / TMO
The landlord was found to have maladministration for taking over 5 months to complete repairs (damp, windows, cracks) to an elderly and vulnerable resident's property, failing to respond to concerns about habitability,…
202212869 Local authority / ALMO / TMO
The Ombudsman found maladministration for the condition of the property at the start of the tenancy (the landlord acknowledged the property was not up to standard), service failure for the condition of communal areas…
202122495 Local authority / ALMO / TMO
The landlord was found to have maladministration for its handling of a leak to the resident's leasehold property, including a six-week repair delay, lack of a maintenance policy for pipework, and inadequate…
202115537 Local authority / ALMO / TMO
The landlord was found to have maladministration for taking nearly six months to complete a routine water pressure repair (which should have been completed within 30 days), missing three appointments, and for…
202122007 Local authority / ALMO / TMO
The landlord was found to have service failure for its handling of works in response to the resident's reports of damp and mould. There were lengthy delays, poor communication, conflicting advice about the cause of…
201914492 Local authority / ALMO / TMO
The landlord was found to have maladministration for its response to water pressure issues, taking 17 months to complete identified remedial works. Service failure was found for complaints handling due to a 5.5 month…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.