London Borough of Enfield

The Ombudsman found service failure in the landlord's response to the resident's grounds maintenance concerns (including knee rail repairs) and maladministration in both its handling of fly-tipping reports and its…

The Ombudsman found no maladministration in the landlord's handling of the resident's concern about the removal of her CCTV and motion sensor spotlight, and no maladministration in the handling of the associated…

The Ombudsman found maladministration in the landlord's handling of a leak from the flat above, which took 42 days to stop and left the resident without a safe working bathroom light, and service failure in its…

The Ombudsman found maladministration in the landlord's handling of leaks, drainage issues, and the complaint. The landlord failed to respond to leaks and drainage reports in line with its repairs policy, causing delays…

The landlord achieved reasonable redress for its handling of a leak entering the resident's bathroom ceiling, having acknowledged the delay, offered appropriate compensation and completed the repairs. However, there was…

The Ombudsman found maladministration in the landlord's response to the resident's reports of damp and mould (a leaseholder) and in its complaint handling. The landlord failed to fulfil commitments made in its final…

The Ombudsman found maladministration, severe maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to the soil stack pipe.…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found that there was service failure in the landlord’s handling of:…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) We found: Maladministration in the landlord’s handling of the resident’s…

The Ombudsman found service failure, severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s request for the installation of a key fob…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of how the landlord: handled reports of damp and mould dealt with the resident’s complaint Our decision…

The Ombudsman found the council tax complaint outside its jurisdiction. It found reasonable redress in the landlord's response to drainage and guttering repairs and to complaint handling, based on the landlord's…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of a boiler replacement. We have also considered the landlord’s handling of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of energy efficiency works at the resident’s property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Complaint handling.. Total compensation ordered:…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about signage on the estate.. Total compensation ordered: £75.

The Ombudsman found the landlord made an offer of reasonable redress for its failure to communicate and provide updates on the resident's window replacement requests during 2023. The landlord was ordered to pay £350…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord's handling of the resident’s: Reports of a leak. Request for a surveyor's report The Ombudsman has also decided to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused.. Total compensation ordered: £300.

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s report of a leak in the property. the resident’s request to be rehoused. the resident’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s request for compensation for renovation works at her former property. The landlord’s response to the…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about:. Total compensation ordered: £1300.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.. Total compensation ordered: £600.

The Ombudsman found service failure, maladministration, severe maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for…

The Ombudsman found maladministration in the landlord’s handling of : The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak into the property and the associated damp…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling.. Total compensation ordered: £2250.

The Ombudsman found mediation settlement, service failure, no maladministration, maladministration in the landlord’s handling of the: Landlord’s handling of the resident’s reports of anti-social behavior and noise…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of improvement works to a bathroom. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour. Complaint handling..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of : The landlord's response to the residents reports of a leak in the bathroom and its handling of the associated repairs. How…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s property, including: damp in the bedroom, loose windows, cracks to the outside of…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The resident’s request for a suitability review of the property. The state of repair of the property at the start of the tenancy.…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the building's pipework and the compensation amount offered.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of The resident complained about the landlord's handling of works in response to her reports of damp and mould in the property.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s:. Total compensation ordered: £1200.