London Borough of Hammersmith and Fulham

The Ombudsman found service failure in the landlord's response to a blocked bathroom sink (it failed to investigate the underlying cause of recurrent blockages) and in its complaint handling (it closed the complaint…

The Ombudsman found no maladministration in the landlord's handling of the boiler replacement and satellite repair, reasonable redress for the gas cooker repair and call centre communications, and service failure in the…

The Ombudsman found no maladministration in the landlord's response to the resident's reports of ASB by a neighbour, as it responded promptly and appropriately. However, it found service failure in the landlord's…

The Ombudsman found service failure, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of how the landlord handled the resident’s: Reports of a leak, decorative damage, and a…

The Ombudsman found no maladministration in the landlord's handling of the refund of water commission to the resident, as its explanation was clear and consistent with the tenancy terms. It also found no…

The Ombudsman found maladministration in the landlord's handling of damp and mould reports due to delays in inspection and works, with the majority of the £725 compensation offered only after the complaints process…

No maladministration was found in the landlord's communication concerning a rent increase and refurbishment programme, as it acted in accordance with the tenancy agreement and clearly communicated its position. However,…

The Ombudsman found maladministration in the landlord's handling of the replacement of the resident's bedroom window, due to significant delays (162 working days to install and a further 189 working days to complete…

Maladministration was found in the landlord's handling of the resident's reports of a leak, which took 18 months to achieve a lasting repair due to delays in internal inspections, external repairs, and poor record…

The Ombudsman found reasonable redress in the landlord's response to reports of a leaking gutter, a collapsed stone planter and associated cold and damp, noting poor record keeping and communication but that the…

The Ombudsman found the rehousing application complaint outside its jurisdiction (LGSCO matter), reasonable redress for the landlord's handling of damp and mould reports and for its complaint handling, and…

The complaint about the landlord's response to the notice to quit was found to be outside the Ombudsman's jurisdiction because legal proceedings were issued at court and the matters at court are substantially the same…

The Ombudsman found maladministration in the landlord's handling of reports of damp and mould, as it failed to properly investigate external root causes and complete repairs within a reasonable timeframe, leaving the…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of noise transference, due to failures to follow its ASB policy, delays in identifying inadequate flooring (nearly 18 months),…

The Ombudsman found severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of multiple repairs at the property. We also investigated the landlord’s…

The Ombudsman found the complaint about management of major roof works and financial management of the project was outside jurisdiction as the resident's property was not affected. There was service failure in the…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of how the landlord handled: An allegation of noise nuisance against the resident. The resident’s subsequent…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of noise nuisance. Jurisdictional decision We found the landlord’s handling of reports of noise nuisance is outside…

No maladministration was found in the landlord's response to the resident's reports of noise from an upstairs neighbour, as it used its discretion effectively to progress action and fund carpet fitting. However, service…

The Ombudsman found service failure in the landlord's handling of the resident's reports about hot water supply issues (due to poor communication about leaseholder repair responsibilities) and about contractor conduct…

The Ombudsman found reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould and subsequent…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) from the flat above.…

Maladministration was found in the landlord's response to reports of damp and mould due to significant delays in acting on surveyor recommendations, repeated ineffective mould washes, and failure to address loss of a…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about how the landlord dealt with reports of a leak and…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s communications about an outstanding service charge balance. The handling of her complaint. Our decision…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: A request to uncap the gas supply at the property. Shower repairs. Our decision (determination) The complaint was resolved…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of communal repairs including an external leak and a post…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Complaint. Our decision…

The Ombudsman found maladministration, severe maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of intrusive noise. We have also…

The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of window repairs. Our decision (determination) The complaint has been resolved with our intervention. We have made…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Reports of sewage flooding the property.…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s property. The associated complaint. Our decision…

The Ombudsman found maladministration, no maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of : the landlord’s response to the resident’s reports about the standard of cleaning and maintenance in…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for it to remove items from her previous address. Reports of a flood and resulting damage. This…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould and associated repairs. Complaint handling.. Total compensation ordered: £875.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of a leak effecting the leaseholder’s property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for it to reconsider the external communal area arrangements. The Ombudsman has also considered the…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling.. Total…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Repairs at the property. Appointments. The associated complaint.. Total…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of pests in the property. Concerns raised in relation to the condition of the:…

The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Concerns with planning permission for the ground floor flats within…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of an ongoing bed bug infestation. Reports of repairs, including damp and mould.…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of damp and mould at the resident’s property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the property’s bathroom. Request for bathroom adaptation…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of noise nuisance by a neighbour. We have also investigated the landlord’s…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to an infestation of bedbugs at the property. The Ombudsman has also considered the landlord’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of front door repairs.. Total compensation ordered: £350.

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of The resident has complained to the Ombudsman about: The condition of the previous property upon letting. The…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for it to replace the windows and her concerns about heat loss.. Total compensation ordered: £150.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports that her doors and windows had been affected by subsidence issues at the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns about staff conduct.. Total…

The Ombudsman found outside jurisdiction, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy…

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate the landlord’s handling…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that there was no electricity in the property.…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's: Offer of compensation for its handling of a repair to a hole in paving by the entrance door. Complaint handling..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports about damage to the resident’s possessions. The landlord’s handling of the resident’s reports about…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of sewage in his bathroom. Black mould…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks within and outside of the property. Window…

The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of repairs at the property..

The Ombudsman found reasonable redress, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs to the toilet. Poor staff conduct. The…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports that his windows needed replacing. The time taken by the landlord to remove the…

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202308770 Hammersmith and Fulham Council 31 October 2024 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of a leak and associated damp and mould report. The landlord’s handling of the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: A leak in the resident’s bathroom. The associated complaint..