Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 18 published decisions.
London Borough of Harrow's maladministration rate (83%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202316982 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about proposed improvement works, due to repeated communication failures during the section 20 consultation process and a delay…
202515440 Local authority / ALMO / TMO
The Ombudsman found maladministration by London Borough of Harrow in three areas: its response to repairs caused by a leak from a neighbouring property (delays in assessing damage and completing repairs), its response…
202340320 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the removal and replacement of the resident's hallway flooring following a leak repair, and no maladministration in its handling of the complaint. The…
202430466 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of delayed roofing works (poor communication, no updates) and maladministration in its response to reports of damp and mould (repairs not carried out within…
202417193 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a leaking roof, asbestos, and a pest infestation, as well as its complaint handling. It ordered a written apology and £1,050…
202325538 Local authority / ALMO / TMO
The Ombudsman determined it could not investigate the complaint. The request to move homes fell within the jurisdiction of the Local Government and Social Care Ombudsman, and the reports of various repairs had not yet…
202345085 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about the property's condition (including the external communal walkway/yard and structural integrity), its handling of a…
202324259 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the removal of asbestos floor tiles from the resident's flat. The Ombudsman found no maladministration: the landlord acted reasonably in relying on its surveyor's…
202333489 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour from a neighbour and in its complaint handling, and service failure in its handling of drainage issues.…
202317581 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's service charge information and services dispute (an 18-month delay in responding and a failure to evidence caretaking works charged…
202346881 Local authority / ALMO / TMO
The landlord unreasonably delayed repairing a leak from the flat above into the resident's wet room, leaving her with a leak for almost 2 years and damp and mould for at least 6 months, aggravated by her…
202300469 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's bathroom and toilet repairs, which were reported from mid-2021 and not completed until November 2023, well beyond its repairs policy…
202305653 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of a faulty boiler: it took four and a half months to resolve, during which the resident could not control the heating and at…
202344547 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of defective windows (delays of around three years, no risk assessment, and poor communication), and maladministration in…
202313094 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's concerns about service charges, as it said it would check whether the freehold properties the resident identified paid the service charge…
202207870 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of communal flooring works (over 2-year delay, reactive approach, poor communication) and for its complaint handling (failure to respond at stage one,…
202205620 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to concerns about a staff member's conduct, its handling of ASB reports, and its complaint handling. The landlord failed to properly investigate…
202112709 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's complaint about the conduct of its surveyor, as the landlord appropriately investigated and responded to the conflicting accounts.…
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