London Borough of Harrow

The Ombudsman found maladministration in the landlord's handling of the resident's concerns about proposed improvement works, due to repeated communication failures during the section 20 consultation process and a delay…

The Ombudsman found maladministration by London Borough of Harrow in three areas: its response to repairs caused by a leak from a neighbouring property (delays in assessing damage and completing repairs), its response…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s response to the removal and…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: Roofing works. Reports of damp and mould. The resident’s complaint. Our decision…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of:. Total compensation ordered: £1050.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to move homes. Reports of various repairs..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: The condition of the property, including the external communal area and the building’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The investigation also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There was…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.. Total compensation ordered: £1150.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. We have also investigated…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when it would not switch off. The…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required to the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about service charges.. Total compensation ordered: £100.

The Ombudsman found maladministration in the landlord’s handling of : Pigeon proofing works at the property. The landlord’s handling of flooring works, carried out as part of major works. The landlord’s handling of the…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The resident's concerns about…

The Ombudsman found no maladministration in the landlord’s handling of : The resident’s allegation that the landlord breached General Data Protection Regulations (GDPR). The landlord’s response to the resident’s…