Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
London Borough of Havering Council's maladministration rate (94%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202502362 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of the resident's reports of a leak and associated damp and mould, due to repeated delays and poor record keeping that left the issue unresolved for over 2.5 years.…
202532414 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of damage caused by its contractor. The landlord delayed replacing the resident's jacket (over 3 weeks) and there was no evidence it cleaned the damaged playhouse…
202321122 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's administration of a service charge for major works, where it failed to respond to the resident's queries for several months, failed to consider the Section 125…
202326227 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about his service charge. Our decision (determination) We have decided that the resident’s complaint…
202434804
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns in respect to parking. The resident’s damp and mould reports. The resident’s…
202328972
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025 Our approach The Housing Ombudsman’s approach to investigating and…
202221930
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the kitchen refurbishment. We will also investigate the landlord’s handling of the associated complaint.. Total compensation…
202320506
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about: Repairs to the guttering, including the time taken to remove scaffolding put up and the…
202340938
The Ombudsman found severe maladministration in the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint…
202323075
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about the use of a pram shed.. Total compensation ordered: £75.
202312359
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about its: Withdrawal of an offer of accommodation. Communication about rent…
202404302
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint.. Total compensation ordered: £600.
202327772
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Responsive repairs. Associated complaint.. Total compensation ordered: £350.
202416725
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB)..
202317745
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the…
202216067 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the guttering (which took two months for an urgent repair and involved poor contractor communication), in its handling of internal remedial…
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