Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
London Borough of Havering Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202502362 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of the resident's reports of a leak and associated damp and mould, due to repeated delays and poor record keeping that left the issue unresolved for over 2.5 years.…
202532414 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of damage caused by its contractor. The landlord delayed replacing the resident's jacket (over 3 weeks) and there was no evidence it cleaned the damaged playhouse…
202321122 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's administration of a service charge for major works, where it failed to respond to the resident's queries for several months, failed to consider the Section 125…
202326227 Local authority / ALMO / TMO
The resident, a leaseholder, complained about the landlord's service charge for estate improvement works, including the reasonableness and calculation of costs, an increased scope of works following the section 20…
202434804 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's parking concerns and damp and mould reports, and in its complaint handling, while finding no maladministration in its handling of the…
202328972 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's concerns about service charges, as it failed to clearly explain whether the charges were fixed or variable and did not address some…
202221930 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a prolonged kitchen refurbishment, including damage to appliances and unresolved leaks, and maladministration in its complaint handling due to an…
202320506 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of guttering repairs — it erected scaffolding in the resident's garden without prior notification, failed to evidence it worked with her over the…
202340938 Local authority / ALMO / TMO
The landlord failed to properly handle the resident's reports of ASB and noise nuisance by a neighbour over an extended period, and also failed to meet its complaints policy. The Ombudsman found severe maladministration…
202323075 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's concerns about the allocation of a pram shed. The landlord acknowledged its allocation error and assessed relative need, but failed to…
202312359 Local authority / ALMO / TMO
The complaint about the landlord's withdrawal of an offer of accommodation fell within Part 6 of the Housing Act 1996 and was outside the Ombudsman's jurisdiction (better suited to the LGSCO). The landlord's…
202404302 Local authority / ALMO / TMO
The Ombudsman found maladministration in the local authority landlord's handling of the resident's reports of antisocial behaviour (failing to investigate, complete action plans or risk assessments, share relevant CPN…
202327772 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of responsive repairs — it failed to appropriately attend an out-of-hours no-hot-water appointment (leaving the resident without hot water for 8 days) and…
202416725 Local authority / ALMO / TMO
The complaint concerned the landlord's response to the resident's reports of antisocial behaviour. The Ombudsman found the landlord acted appropriately and in line with its ASB policy, investigating all reports and…
202317745 Local authority / ALMO / TMO
Complaint about a local authority landlord's handling of the resident's reports of anti-social behaviour and its handling of the associated complaint. The Ombudsman found maladministration in both the ASB handling and…
202216067 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the guttering (which took two months for an urgent repair and involved poor contractor communication), in its handling of internal remedial…
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