London Borough of Hillingdon

The Ombudsman found no maladministration, severe maladministration in the landlord’s handling of The landlord’s response to the resident’s request that it remove protective floor coverings. The landlord’s handling of…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handling of the kitchen and…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns about fire safety and the condition of a neighbouring property. The…

The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of The landlord’s response to the resident’s: Concerns about the property’s condition on…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Associated complaint. Our…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s report of no adequate fridge space and…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Concerns about the garden and overhanging trees at her…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment .. Total compensation ordered: £75.

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water.. Total compensation ordered: £400.

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of repairs required in the resident’s property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Outstanding repairs. Damp and mould.. Total compensation ordered: £1000.

The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint.. Total compensation ordered: £2230.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of roofing works..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of issues with the communal security gate.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of the way the landlord responded to the resident’s reports that it had sold land belonging to her property.. Total compensation ordered: £5000.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the heating system. The Ombudsman has also investigated the landlord’s complaint handling..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak into the property and the associated repairs.. Total compensation ordered: £200.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has also assessed the landlord’s:…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the resident’s complaint..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the thermostat, radiators, and boiler. The resident’s associated complaint and compensation request..

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of reports of poor workmanship relating to balcony repairs.. Total compensation ordered: £100.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of hot water and heating loss.. Total compensation ordered: £150.

The Ombudsman found service failure in the landlord’s handling of : the landlord’s handling of the resident’s reports of soot-like deposits falling onto his balcony; the resident’s service charge including a charge for…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s wet room installation and its refusal to offer compensation.. Total compensation ordered: £900.

The Ombudsman found reasonable redress, no maladministration, maladministration in the landlord’s handling of This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler.. Total compensation ordered: £100.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of poor staff conduct. Medical evidence to support the resident’s re-housing…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns with a gas safety certificate.. Total compensation ordered: £50.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s replacement of lighting in the area around the resident’s property and the effect this has had on him..

The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint.. Total compensation ordered: £150.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about:. Total compensation ordered: £400.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reporting of: Several repairs issues. A rodent infestation..

The Ombudsman found maladministration in the landlord’s handling of The landlord's response to the resident’s reports about the condition of his porch roof.. Total compensation ordered: £400.

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord’s handling of adaptations needed within the resident’s property. The…

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the replacement of the front door. Handling of the installation of an extractor fan.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports regarding: multiple instances of water ingress at his property between August and December 2019;…