London Borough of Hounslow

The Ombudsman found maladministration in the landlord's handling of the resident's repeated reports of loss of heating and hot water, and in its complaint handling. The landlord failed to repair the communal heating…

No maladministration was found in the landlord's response to the resident's concerns about building insurance procurement. The landlord reasonably justified its tendering method and was not responsible for the low…

The Ombudsman found service failure in the landlord's response to the resident's reports of ASB and request for a security gate, due to poor communication and inadequate record-keeping, and maladministration in its…

There was maladministration in the landlord's handling of repairs to a leak, which were poorly co-ordinated and delayed, with poor communication and failure to account for the resident's disability. There was service…

The complaint about the landlord's response to ongoing roof leaks was not investigated because it is outside the Ombudsman's jurisdiction. The resident had previously brought a county court claim against the landlord…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s: Response to issues with the hot water supply to the shower. Handling of the complaint.…

There was maladministration in the landlord's handling of a request to repair an external pathway, as it did not fully consider the household's mobility needs, failed to follow through on stage 2 commitments, and…

The Ombudsman found maladministration, no maladministration, service failure, severe maladministration in the landlord’s handling of Finding Service failure The landlord had a 2‑stage complaint process at the time of…

The Ombudsman found no maladministration in the landlord's response to the resident's reports of a sewage smell in his flat, nor in its complaint handling. The landlord attended and investigated each report thoroughly…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for a new front door. The landlord’s handling of…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reported repairs. We have also assessed the landlord’s complaint…

The Ombudsman found service failure in the landlord's handling of repairs and management of temporary accommodation between April and June 2023, service failure in its handling of remedial works from June 2023, and…

The Ombudsman found maladministration, reasonable redress, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding: The kitchen. The front…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of damp and mould. We have also investigated the landlord’s complaint handling. Our decision…

The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s concerns about rubbish and the smell of smoke coming from a…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s: Handling of works to install a hardstanding and dropped kerb. Response to the resident’s…

The Ombudsman found severe maladministration, maladministration, service failure, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s reports of: Damp and mould in her property.…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of damp and mould.. Total compensation ordered: £300.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Damp and mould. A pest infestation. We have also considered the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Request to be permanently rehoused. Move to temporary…

The Ombudsman found maladministration in the landlord's handling of reports that the property was too cold and draughty, due to unreasonable delays and poor communication. It found service failure in handling reports…

The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of an unsecure communal gate and its request to remove the resident’s fence..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of major adaptation works to the property. We have also investigated the landlord’s complaint handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: her disabled parking bay. the removal of CCTV on her estate. power cuts to…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a roof leak. handling of…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s: Response to the grass not being cut when it should have been. Failure to cut…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of: Adaptation of the property, including lack of communication and delays to the…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s windows..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her loft. Request to be sent an…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Reports of a loss of hot water. The resident’s complaint.. Total compensation ordered: £50.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman has also investigated the landlord’s…

The Ombudsman found service failure, mediation settlement, maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of noise from a communal gate. Reports…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The delay in processing the resident’s housing application. The landlord’s response to the resident’s reports of a mite…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, his property..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp and mould to the bathroom. The resident’s request to be reimbursed the cost of running a…

The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould.…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The handling of the resident’s request to be transferred to suitable alternative accommodation. The…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a hedge to be replaced. The Ombudsman has also considered the landlord’s…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of void repairs at the property. Handling of a deep clean before the property was let…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: Anti-social behaviour including reported noise nuisance and…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman will also investigate the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the Electrical Installation Condition Report (EICR). Complaint handling..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of building noise reported by the resident. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202119661 London Borough of Hounslow 10 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of adaptations required to the resident’s property. handling of the complaint. Total compensation ordered: £700.

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: How the landlord handled the replacement of the boiler in the resident’s property. The associated formal complaint into this…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of repairs to the ventilation system in the resident’s bathroom. Response to the…

The Ombudsman found maladministration in the landlord’s handling of landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.. Total compensation ordered: £300.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp in his living room.. Total compensation ordered: £400.

The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident's reports of repairs to the communal guttering..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The…