London Borough of Islington

The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s response to the resident’s: Reports of noise…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord did not identify the resident’s emails from November 2023 as a formal complaint. This caused a…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of The landlord did not respond appropriately to the resident’s earlier complaint which caused further delays…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) We found: Maladministration in the landlord’s handling of leaks from the…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of ASB. We have also assessed the landlord’s handling…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s management of repairs related to damp, rot and mould. We have also investigated the…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of roof repairs following a leak. We…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the property following an…

The Ombudsman found maladministration, no maladministration, reasonable redress, severe maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s response to: Reports of ASB.…

The Ombudsman found maladministration, no maladministration, severe maladministration, mediation settlement, outside jurisdiction in the landlord’s handling of the landlord’s handling of the leaseholder’s: Reports of…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour.…

The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of The landlord did not follow its complaints policy. For example, it added an unnecessary extra stage which…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of The landlord’s handling of repairs. We have also investigated the landlord’s handling of the complaint..…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also assessed the…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the attendance of a repair’s…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns: that her flat was draughty and cold. about her front door. We have also…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of how the landlord handled: Reports of faulty windows. Concerns of subsidence. Reports of damp and mould. The associated…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of : The resident’s concerns that his neighbours have been using his gas and electricity. The landlord’s…

The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: Reports of anti-social behaviour (ASB). The association…

The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak. Requests for repairs to damp and mould,…

The Ombudsman found maladministration, reasonable redress, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s: Reports of ASB. Complaint. Our decision…

The Ombudsman found service failure, no maladministration, reasonable redress, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of : The landlord’s handling of reports of damp…

The Ombudsman found maladministration, reasonable redress, severe maladministration, service failure in the landlord’s handling of : How the landlord dealt with the resident’s reports of no heating and hot water and the…

The Ombudsman found severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of bathroom ceiling repairs. We have also investigated the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of :. Total compensation ordered: £750.

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to requests to remove asbestos containing material from the resident’s…

The Ombudsman found maladministration in the landlord’s handling of how the landlord responded to the resident’s concerns about the noise from a local community centre when in use, and the impact it was having on her…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of leaks, damp, and mould in the resident’s property. We have also considered the landlord’s complaint…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The time taken for the landlord to remove scaffolding. The landlord’s response to the leaseholder’s report of damage caused to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s housing assignment application..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for a reasonable adjustment for home visits..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak, damp, and mould.. Total compensation ordered: £625.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the location of gas supply pipes and fire safety..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks and associated repairs within the property coming from a communal water tank facility.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident’s:.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A leak to the resident’s property. The resident’s insurance query..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak in the resident’s property. The Ombudsman has also considered the landlord’s record keeping.. Total compensation…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the leaseholder’s: Reports of a leak from the roof causing damp and mould. Associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred into temporary accommodation. Damp…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about the repair of her front door, renewal of a gas cooker hose and installing double radiators..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about asbestos.. Total compensation ordered: £450.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of pigeon guano on the communal area outside his back door. The Ombudsman has…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s request to take over the tenancy following the death of his mother. Rent arrears that…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of repairs to a wall in the resident’s garden.. Total compensation ordered: £1000.

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s mutual exchange.. Total compensation ordered: £100.

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s management of the resident’s…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s reports of noise nuisance.. Total compensation ordered: £150.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord's handling of the resident's reports of rodent infestation..

The Ombudsman found maladministration in the landlord’s handling of This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering.. Total compensation ordered: £808.

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a damaged garden wall..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the roof repair and the associated internal damage.. Total compensation ordered: £695.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs.. Total compensation ordered: £1159.

The Ombudsman found maladministration in the landlord’s handling of : The landlord's handling of reports of leaks. The landlord's complaint handling, including its monitoring and communication, tone regarding repair…

The Ombudsman found reasonable redress, no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s concerns about her neighbour's decking, noise disturbance, and…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of external repairs to brickwork and a window frame..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: reports of anti-social behaviour (ASB) regarding noise transfer; the associated complaint.. Total compensation ordered:…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about damp and mould. Associated complaint.. Total compensation ordered: £150.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request to transfer to another property. Concerns about damp and mould within the property. Reports for it…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler and heating system.. Total compensation ordered: £3234.

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of the resident’s requests for it to: Repair plaster in the hallway. Relocate the fuse box. We have also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of damp and mould. Reports of a pest infestation. A request to be rehomed..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns about the property upon…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of noise from the upstairs neighbour..

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident’s reports of dumped rubbish in communal areas of the building and gardens.. Total compensation ordered: £50.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s request for a reasonable adjustment. Complaint handling.. Total compensation…

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: Water ingress, damp and mould. Flooding in the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for a copy of the original terms and conditions of his tenancy. We have also considered the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of having no heating or hot water. The associated complaint.. Total compensation ordered: £900.

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s concerns about insurance claims. the resident’s concerns about a service charge…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s decision to restrict the resident’s heating and hot water.. Total compensation ordered: £300.

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak.. Total compensation ordered: £2100.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on 3 July 2023..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s: Antisocial behaviour (‘ASB’) reports. Request for a management transfer.. Total…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s antisocial behaviour (ASB) reports..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of damp in her property.. Total compensation ordered: £1633.

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of structural movement to the property’s extension; Response to the…