London Borough of Lewisham

The Ombudsman found no maladministration, maladministration, severe maladministration in the landlord’s handling of : The managing agent’s response to the resident’s reports of damp and mould. The managing agent’s…

The Ombudsman found maladministration, service failure, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A leak from the flat above.…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks and water ingress in their property and the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould. Our decision (determination) After considering the evidence, we have found the complaint is…

The Ombudsman found severe maladministration, maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to: Reports of damaged windows. Delays to complete repairs due…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: The repairs in the property. The associated complaint. Our decision…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s response to the resident’s reports of: antisocial behaviour (ASB).…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s: a) Response to a leak and associated repairs. b) Complaint handling. Our decision…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the: landlord’s response to a leak. landlord’s complaint handling. Our decision (determination) We…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of a leak from the kitchen…

The Ombudsman found maladministration, no maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of Our decision (determination) We found: Maladministration in the…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202503165 London Borough of Lewisham 24 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs required to the property including to the bathroom, toilet, cupboard door, kitchen units…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s maintenance of the communal areas including: Drainage issues and pipes leaking sewage. Damp, mould and algae in…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: A roof leak and damp and mould reports. Reports of water pressure loss. The complaint.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp and mould. Reports of ceiling and wall cracks. The Ombudsman has also considered the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of mould. Lift breakdowns in the block. The resident’s complaint.. Total…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak. Associated complaint..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s report of a repair to her boiler and the annual gas safety check. Complaint handling..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: A leak affecting the resident’s home. The resident’s complaint.. Total compensation ordered: £1100.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's handling of the resident’s: Request for the landlord to remove a redundant water tank. Reports of a broken extractor…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £700.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: A roof leak, ceiling renewal, and asbestos management. The resident’s request for the landlord to…

The Ombudsman found mediation settlement in the landlord’s handling of REPORT COMPLAINT 202419019 Lewisham Council 30 June 2025 Our approach Under our early resolution process, the Ombudsman works with the resident and…

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for support using a recommended noise app. Allegations of staff misconduct. We…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Roof and loft repairs. The complaint.. Total compensation ordered: £900.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a leak from the flat above and subsequent damage to the property.. Total compensation ordered: £800.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and mould. The resident’s reports…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports of damp and mould. We have also assessed the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Reports of toilet repair issues. Request to be…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint.. Total compensation ordered: £950.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss of heating and hot water.…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of: Reports that the resident’s bath was damaged and needed to be replaced. Reports of problems with the…

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of water supply issues. Reports of noisy pipework. Reports of anti-social…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of a leak and the associated damp and mould. complaint. We have also considered the landlord’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to the property. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a leak..

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a loss of hot water.. Total compensation ordered: £400.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of the complaint has also been…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of a burst stack pipe. Request for reimbursement for replacement carpet. The…

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to reports of damp and mould. Complaints handling.. Total compensation ordered: £1155.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent damage to personal belongings.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling of the complaint will also…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: A blocked toilet which caused a back surge of wastewater, and damage to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak, damp and mould.. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to replace the windows. The Ombudsman has also considered the landlord’s handling of the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak, damp and mould.. Total compensation ordered: £600.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, parking and health and safety…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The resident’s reports of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s damp and mould reports.. Total compensation ordered: £600.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak and subsequent damage to her belongings. The Service has also considered…

The Ombudsman found maladministration, severe maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of mice infestations in the property. The…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of outstanding repairs, including damp and mould. The Ombudsman has also considered the landlord's complaint…