Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 66 published decisions.
London Borough of Newham's maladministration rate (89%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202348528 Local authority / ALMO / TMO
No maladministration was found in the landlord's handling of the resident's reports of ASB, as it investigated in line with its ASB policy. However, the landlord made a reasonable offer of £150 redress for its complaint…
202501941 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of reports of a blocked gutter and associated damp and mould, noting the landlord acknowledged delays, advised on insurance claims, and made a…
202339968 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to issue a notice of seeking possession, as it acted in line with its rent management procedure given significant arrears and prior warnings. However,…
202404450 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of delays repairing the living room door (significant delay and 3 missed appointments) and in its complaint handling (late stage 2 acknowledgement and…
202412827 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's succession application due to a 9-month delay in reaching a decision, far exceeding its policy timescale, and ordered £300 compensation.…
202427228 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs to communal drains, as it failed to replace a collapsed drain within its policy timescale and did not notify the resident before starting works,…
202426820 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of leaks, damp, and mould, and in its complaint handling. The landlord resolved some repairs within policy timescales but…
202328922 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s handling of: the residents report of damp and mould the associated complaint Our decision…
202448284 Local authority / ALMO / TMO
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of : The landlord’s handling of bathroom adaptations. We also considered the landlord’s complaint handling. Our…
202401736 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The leaseholder’s complaint is about the landlord’s handling of: Repairs to the drainage system. The associated complaint.…
202418048 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the insurance claim and its response to the executor’s queries about access to the property’s garden. Our decision…
202326788 Local authority / ALMO / TMO
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of : the landlord’s response to reports of repairs to communal areas. the landlord’s…
202425925 Local authority / ALMO / TMO
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s response to reports of ASB.…
202445140 Local authority / ALMO / TMO
The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s request to change the…
202439983 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak, damp and mould. We have also investigated the landlord’s…
202218560
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting in the extractor fan. A roof leak in August 2021.…
202346518
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the…
202415480
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the…
202415069
The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s report of: A roof leak and the handling of remedial repairs. Damage…
202445184
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of leaks, damp and mould in the resident’s home..
202420997
The Ombudsman found reasonable redress in the landlord’s handling of REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…
202423147
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident's service charge queries. This includes queries relating to: CCTV and concierge services.…
202312675
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: A pest infestation and a request for temporary accommodation Repairs to the…
202218328
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint..
202301460
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s request for a breakdown of service charges, with supporting evidence. the associated complaint.. Total…
202232963
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the: resident’s reports of repairs associated complaint The Ombudsman has also considered the landlord’s Knowledge and…
202406771
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.. Total…
202421004
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and flooring. The resident’s…
202303385 Local authority / ALMO / TMO
Severe maladministration was found in the landlord's handling of the resident's succession application, which took 465 days to decide and was not processed in line with its policy, including inadequate evidence…
202421897
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of drainage issues affecting the toilet. Reports of damp and mould in the…
202310755
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord’s handling of…
202414895
The Ombudsman found severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows The…
202205788
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to: Reports of a rodent infestation. Request for compensation for damage due to the…
202318465
The Ombudsman found service failure in the landlord’s handling of the landlord’s Handling of the resident’s reports of repairs to the exterior of her property. Complaint handling.. Total compensation ordered: £2150.
202308669
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The Service has also considered the landlord’s complaint…
202301675
The Ombudsman found maladministration in the landlord’s handling of The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a gas safety…
202307695
The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This Service has also investigated the landlord's…
202343454
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. The Ombudsman has also considered the…
202222853
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has…
202226552
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering in the main bedroom.…
202401727
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould. Concerns about overcrowding. The investigation has also…
202221862 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of noise nuisance and in its complaint handling. The landlord failed to acknowledge noise complaints, communicate its enforcement position, or…
202212786
The Ombudsman found no maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of repairs to the lift. The landlord’s handling of the resident’s decant. The Ombudsman has also…
202323476
The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s handling of the associated…
202205487
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Concerns that it had not renewed her smoke alarms. Formal complaint.. Total compensation…
202222349
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handing of: The resident’s requests for documents. The associated complaint..
202215506
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB) from his neighbours; Handling of the associated…
202305405
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s service charge queries. The associated complaint.. Total compensation ordered: £250.
202218153
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports that his recycling was not collected on several occasions. The resident’s reports that he has not…
202216504
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. This investigation has…
202205387
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of rats in the property. Response to the resident’s reports of a leaking toilet at the property.…
202217014
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s response to a leak, remedial repairs, and damage caused by the leak..
202205719
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports about noise nuisance and antisocial behaviour (ASB). Complaint handling.. Total compensation…
202123325
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Overgrown trees located at the front and rear of the resident’s property. A leak at the property. The…
202103663
The Ombudsman found mediation settlement, severe maladministration, maladministration in the landlord’s handling of the landlord’s: response to the resident’s report of an ongoing leak. complaint handling. This…
202115536
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlords handling of the residents reports of noise nuisance. This investigation has also considered the landlords complaint…
202227845
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated…
202124872
The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling.. Total compensation…
202206717
The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord responded to the resident’s reports of a leak into the property.. Total compensation ordered: £550.
202105739
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court case concerning…
202112842
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Responsibility for the maintenance of a drain. Moving of a boundary fence. The associated complaint..…
202112331
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould in the property. Reports of antisocial behaviour. The associated complaint.. Total…
202210355
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s report of a leak. The landlord’s handling of the associated complaint.. Total compensation…
202212688
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of The resident’s complaint is about: The landlord’s response to the resident’s queries about whether the rear…
202206186
The Ombudsman found mediation settlement, service failure in the landlord’s handling of REPORT COMPLAINT 202206186 Newham Council 02 May 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202210318
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's: Handling of adaptation works carried out to the resident’s bathroom. Response to the resident’s concerns about the…
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