London Borough of Redbridge

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of ASB by a neighbour. Associated complaint. Our decision (determination)…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to reports of damp and mould. We have also investigated the landlord’s complaint…

There was a service failure by the landlord in its response to the fence repair because it failed to clarify from the outset that the repair was the resident's responsibility, causing unnecessary time and trouble. There…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the void period prior to the resident moving in to the property. We have also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Kitchen repairs following reports of a leak. The associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to the windows. Record keeping..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s anti-social behaviour (ASB) reports..

Severe maladministration was found in the landlord's handling of repairs to a leaking roof, structural safety concerns, drainage issues and ground flooding, which left the resident with a collapsed ceiling and internal…

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: housing application. reports of damp and mould at the property. The Ombudsman has…

The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s complaints about its handling of roof repairs. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of issuing a notice to end the resident’s temporary accommodation..

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202324823 London Borough of Redbridge 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of roof repairs, following reports of a leak. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns of cigarette smoke. Response to the resident’s report of not having hot water.…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns regarding…

The Ombudsman found mediation settlement, service failure, maladministration in the landlord’s handling of the landlord’s response to: The July 2021 flood incident, including its handling of repairs. The associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of and response to: requests for a housing transfer. a planned kitchen refurbishment. reports of repairs to the bathroom and…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about leaks, damp and mould, and the associated repairs. Request to move the…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of: Reports of a leak coming from the property above, damp and mould in the property. The associated…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the replacement of the property’s front door. The associated formal complaint into the issue.. Total…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: How the landlord handled the resident's reports of outstanding repair issues, including damp and mould in their property,…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the resident's reports of…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of flooding at the resident's property. The landlord’s handling of the associated complaint.. Total compensation…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse consent for the…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s fencing.. Total…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns:.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the property: The resident’s…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the resident’s reports of antisocial behaviour..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident has complained about: the local authority Environmental Health team’s decision not to take enforcement action against…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould in her home. The landlord’s handling of the resident’s…

The Ombudsman found service failure in the landlord’s handling of The complaint refers to: The Landlord’s response to an accusation of verbal abuse made against the Resident. The Landlord’s complaint handling of this…