Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
London Borough of Sutton's maladministration rate (78%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202344167 Local authority / ALMO / TMO
The complaint about the landlord's refusal of the succession application was found to be outside the Ombudsman's jurisdiction because the central issue of succession rights was integral to ongoing possession…
202515451 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of ASB (noise, offensive language and foul odours from an upstairs neighbour) and in its handling of the associated complaint.…
202342463 Local authority / ALMO / TMO
A secure local-authority tenant complained about the landlord's handling of water ingress from a neighbour's balcony garden, damp/mould/peeling paint in the upstairs bathroom, condensation in the downstairs bathroom,…
202420779 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's damp and mould reports, citing a lengthy period of inaction in 2023 and early 2024 despite the serious condition of the home, plus a…
202333652 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's concerns about securing her property (failure to implement requested additional security measures and poor communication) and in its…
202321548 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for the landlord's response to the resident's reports about gas repair issues, maladministration for its handling of electrical wiring and asbestos repair issues, and service…
202204166 Local authority / ALMO / TMO
Maladministration for failing to follow void/lettings standards, causing multiple repair issues over 6 months. Severe maladministration for complaint handling: informal handling, ~4 months delays, lack of engagement,…
202127305 Local authority / ALMO / TMO
The Ombudsman found maladministration by London Borough of Sutton for failing to fully investigate a pest infestation in the building, which led to rodents entering the resident's property, and for failing to properly…
201908725 Local authority / ALMO / TMO
The Ombudsman found that the complaint about the property above being used as temporary accommodation was outside its jurisdiction (as it relates to local authority allocations). Regarding noise nuisance, the Ombudsman…
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