Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
London Borough of Sutton's maladministration rate (89%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202344167 Local authority / ALMO / TMO
The complaint about the landlord's refusal of the succession application was found to be outside the Ombudsman's jurisdiction because the central issue of succession rights was integral to ongoing possession…
202515451 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of ASB (noise, offensive language and foul odours from an upstairs neighbour) and in its handling of the associated complaint.…
202342463
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of water ingress from the neighbour’s balcony garden, and associated repairs. The…
202420779
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered the…
202333652
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request for a…
202321548
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports about repair issues at her property, including; gas; electrical…
202204166
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of This complaint is about the landlord’s: Response to the resident’s concerns about the property’s condition on letting.…
202127305
The Ombudsman found maladministration in the landlord’s handling of The complaint relates to: The landlord’s handling of reports of a pest infestation. The landlord’s handling of the complaint.. Total compensation…
201908725
The Ombudsman found service failure in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s concerns about the property above being used as temporary accommodation. The…
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