London Borough of Waltham Forest

The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of how the landlord handled external repairs at the property. We have also considered the landlord’s…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. Our decision (determination) We have not investigated the resident’s complaint…

The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of The landlord’s communication regarding a leak at the property. We have also considered…

The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of The landlord recognised its failing and offered suitable redress.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of reported repairs. We have also considered the landlord’s complaint…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and assault by a neighbour and her contractor.…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about: The landlord’s response to the resident’s request for central heating pipes to be boxed in. The associated complaint…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord's: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s reports of items left…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of broken glass in an internal communal door. Method of address when communicating…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs to the door entry system. The associated complaint..

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s request for a refund of the credit balance on his rent account, including interest and…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of water running from the cistern into the toilet bowl, including his…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s mutual exchange. Reports of water ingress, damp and mould.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of the resident’s reported damp and mould in her home. response to the resident’s concerns about the impact of the damp and…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of no heating and hot water..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The associated complaint..…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request for compensation for damaged…

The Ombudsman found no maladministration, service failure in the landlord’s handling of :. Total compensation ordered: £50.

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s report that he received a neighbour’s gas safety appointment letter in error. The…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports that the landlord did not return some of his phone calls and used withheld…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s management of the resident’s ASB reports. The landlord’s handling of a report that one of its employees assaulted…