Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 22 published decisions.
London Borough of Wandsworth's maladministration rate (86%) is broadly in line with the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202331487 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of multiple internal repairs and damp and mould at the resident’s property. We have also investigated…
202342211 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s: Handling of concerns about an increased service charge adjustment…
202508248 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s response to reports of a pest infestation. We have also considered the landlord’s complaint…
202346831 Local authority / ALMO / TMO
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was no maladministration in the landlord’s handling…
202337234
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: the condition of the property after she moved in. the collapse of her living room ceiling.…
202341764
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have also considered the…
202441950
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about unfair…
202450375
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s reports of damage to…
202444517
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the viewing (unrelated…
202417200
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy.. Total compensation ordered: £300.
202337259
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of: Reports about the heating system. The associated complaint.. Total compensation ordered: £300.
202442912
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports of excess cold in…
202320361
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for repairs to the front door entry system..
202429783
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated repairs..
202315207
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould and the associated repairs. Response to the resident’s…
202419149
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling..
202329149
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level of service charges…
202330253
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould within the property..
202401648
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint..
202411146
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The time taken for the landlord to install a positive input ventilation (PIV) at the property. The landlord’s response to the…
202324260
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of tap repairs and the resident’s request for compensation for these. Response to the resident’s reports…
202225690
The Ombudsman found severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The landlord’s complaint handling has also been…
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