London Borough of Wandsworth

The landlord was found responsible for service failure in its handling of the resident's reports of antisocial behaviour, because it failed to evidence actions it committed to in its final response and did not consider…

The Ombudsman found the damp and mould complaint outside jurisdiction as it was subject to a settled legal disrepair claim. It found no maladministration in the landlord's responses to the garden condition, pest…

The landlord incorrectly advised a leaseholder in 2012 that a store shed was not part of his lease, resulting in loss of access for 11.5 years. The Ombudsman found the landlord's offer of £1,300 compensation (including…

There was service failure in the landlord's handling of the resident's reports of a leak, as it failed to recognise responsibility for some internal repairs to the leaseholder's property, though it ultimately covered…

The Ombudsman found maladministration in the landlord's handling of the resident's leak, damp and mould, and related repair reports, and in its handling of her ASB reports, plus service failure in its handling of…

The landlord provided reasonable redress for its failure to respond to the resident's emails about rent arrears following his move to Universal Credit, by apologising, applying a suppression code to prevent automated…

The Ombudsman found service failure in the landlord's handling of the resident's concerns about communal cleaning, as it could not evidence that cleaning was carried out as required due to gaps in records and…

The landlord was found to have service failure in its handling of the resident's request for service charge information, providing the documentation significantly beyond the statutory 1-month timeframe, and in its…

Both complaint heads — the landlord's response to the request for a discretionary tenancy and its response to reports of damp and mould — were found to be outside the Service's jurisdiction because they are subject to…

The landlord had maladministration for failing to permanently resolve a recurring leak into the resident's leasehold property, with acknowledged delays, poor communication and poor record keeping. Although it offered…

The Ombudsman found no maladministration in the landlord's handling of the resident's management transfer request, as it followed its policy and took reasonable steps to assess risk and support the resident. However,…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of multiple internal repairs and damp and mould at the resident’s property. We have also investigated…

The Ombudsman found no maladministration in the landlord's handling of concerns about an increased service charge adjustment figure, but found a service failure in its response to concerns about waste storage and…

The Ombudsman found service failure in the landlord's handling of the resident's management transfer request, due to misplacing the original application (7-month delay) and failing to respond to the new application and…

The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s response to reports of a pest infestation. We have also considered the landlord’s complaint…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was no maladministration in the landlord’s handling…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: the condition of the property after she moved in. the collapse of her living room ceiling.…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have also considered the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about unfair…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s reports of damage to…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the viewing (unrelated…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy.. Total compensation ordered: £300.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of: Reports about the heating system. The associated complaint.. Total compensation ordered: £300.

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of excess condensation in the property. The resident’s reports of excess cold in…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for repairs to the front door entry system..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The condition of the property upon letting. The landlord’s handling of a ceiling collapse and associated repairs..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould and the associated repairs. Response to the resident’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about leaks into her property. Complaints handling..

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level of service charges…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould within the property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The time taken for the landlord to install a positive input ventilation (PIV) at the property. The landlord’s response to the…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of tap repairs and the resident’s request for compensation for these. Response to the resident’s reports…

The Ombudsman found severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The landlord’s complaint handling has also been…