Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 25 published decisions.
London Quadrant H T's maladministration rate (68%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202000937 Housing association
The Ombudsman found no maladministration by the landlord in its response to the resident's reports about repairs to a window following a burglary. The landlord acted appropriately, boarded up the window on the same day,…
201912314 Housing association
The landlord was found to have offered reasonable redress for delays in completing repairs during an eight-month decant period, awarding £3,459.53 for care home fees and inconvenience. However, there was service failure…
201906982 Housing association
The Ombudsman declined to investigate the complaint about the landlord's handling of repairs because the resident had commenced legal proceedings under the pre-action protocol for housing disrepair, making it more…
202003178 Housing association
The Ombudsman found service failure by London & Quadrant H T for substantial delays in repairing the communal heating system, leaving elderly and disabled residents without heating and hot water for 84 days over winter.…
201914783 Housing association
The Ombudsman found no maladministration in the landlord's response to drainage issues and the claim for damages, as the landlord accepted responsibility, arranged specialist works, and provided claim details. However,…
202000180 Housing association
The Ombudsman found no maladministration in the landlord's administration of service charges, as it responded to queries within timescales and explained the reconciliation process consistently with the lease. However,…
202001700 Housing association
The Ombudsman found that the landlord offered reasonable redress regarding an inaccurate fire risk assessment that omitted timber on balconies, as it corrected the error promptly. However, there was service failure…
201912975 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's reports of noise nuisance and antisocial behaviour by a neighbour. The landlord failed to investigate promptly, did not keep the…
202001175 Housing association
The Ombudsman found maladministration by London & Quadrant Housing Trust for installing a double-glazed window without planning permission in a conservation area listed building, then threatening the resident with legal…
201908355 Housing association
The Ombudsman found reasonable redress by the landlord for its service failure in responding to the resident's reports of a mouse infestation. The landlord initially gave incorrect information about responsibility,…
202000464 Housing association
The Ombudsman found no maladministration in the landlord's handling of repairs to communal areas, as there was no evidence individual repairs were not handled appropriately. The complaint about the level of service…
202000305 Housing association
The Ombudsman found service failure because the landlord gave incorrect advice that the resident had to keep paying rent while decanted from her shared ownership property, when the lease required rent suspension.…
201914099 Housing association
The Ombudsman found service failure because the landlord did not inform the shared-owner resident about the impact of Government fire safety guidance (Advice Note 14) on mortgage applications when she applied to…
202003138 Housing association
The Ombudsman found that the landlord offered reasonable redress for its failings in handling a resident's report of a bad odour from drainage (unreasonable 4-month delay in completing works) and for its poor complaint…
202001323 Housing association
The Ombudsman found that the landlord's administration of the rent account was reasonable overall, but the landlord acknowledged failings in setting up a payment plan without consent and offered £50 compensation, which…
202001024 Housing association
The Ombudsman found that the landlord provided reasonable redress after initially correctly refusing to amend a joint tenancy without a court order, then changing its policy, creating a new sole tenancy, apologising,…
201904482 Housing association
The Ombudsman found service failure by London & Quadrant Housing Trust for poor record-keeping, failure to follow up on kitchen inspections, and issuing a complaint response without adequate information. The landlord…
201909582 Housing association
The Ombudsman found no maladministration by London & Quadrant H T in its handling of the resident's reports of antisocial behaviour from her neighbour. The landlord took reasonable and proportionate actions including…
201915906 Housing association
The Ombudsman found service failure by London & Quadrant Housing Trust for poor communication and delays in updating the resident about inspections of uneven flooring, and for failing to update the resident on her…
202000112 Housing association
The Ombudsman found reasonable redress by the landlord regarding its response to the resident's concerns about an incorrect Energy Supply Agreement sent to their solicitor during the property purchase. The landlord…
202003850 Housing association
The Ombudsman found no maladministration regarding transparency of freehold information, but found maladministration for providing incorrect information about cladding (stating the building had no cladding when it did)…
201908371 Housing association
The Ombudsman found service failure because the landlord took 9 months to install airbricks to address damp and offered no redress for the delay. However, the landlord's handling of repairs following the formal…
202000557 Housing association
The Ombudsman found service failure by London & Quadrant Housing Trust for poor communication regarding the resident's service charge queries and for failing to handle the complaint in line with its policy. The landlord…
201904703 Housing association
The Ombudsman found service failure by London & Quadrant Housing Trust for its inadequate response to a resident's reports of anti-social behaviour (noise from neighbours). The landlord failed to keep in regular…
201916043 Housing association
The Ombudsman found service failure by London & Quadrant Housing Trust for failing to recognise that a reported rear kitchen door repair remained outstanding, and for failing to handle the resident's complaint properly…
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