Longhurst Group Limited

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs that were included in a disrepair claim. The resident’s reports about his stop tap and toilet. The Ombudsman has…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's handling of: Communal repairs. The communal cleaning. The resident’s associated complaint.. Total compensation ordered:…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom radiators were not producing…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen cupboards within her…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs at the property. The felling of a tree. This Service has also investigated the landlord’s complaint handling..…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202308524 Longhurst Group Limited 23 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the repairs to the resident’s kitchen floor. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of reports of leaks into the property and the associated repairs. Handling of reports of damp and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a repair to the hot water system. Transfer request.. Total compensation ordered: £350.

The Ombudsman found service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of: Front door repairs. The associated complaint..

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of an outstanding repair to a shower chair and associated works. Complaint. This report will also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. The landlord’s complaint handling has also been…

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s concerns about the air source heating pump (ASHP)…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of defects and a door repair. Associated formal complaint.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the kitchen. The landlord’s response to reports of damp and mould. The Ombudsman has decided to investigate the…

The Ombudsman found mediation settlement, maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s request for an allocated disabled parking…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window and various repairs in the property. The associated…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance service at his block.. Total…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for permission to install a driveway at her property..

The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks and the associated damp and mould. Associated complaint.. Total…

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s handling of various repairs. The…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of required works after completing a damp and mould survey. The landlord’s handling of repairs to the resident’s broken…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: outstanding repairs to the property. a telephone call on 26 and 28 April 2022 regarding the rent…

The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of the landlord’s response to: The resident’s reports of outstanding repairs in the property.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of replacement flooring at the resident’s property following a leak..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. Repair requests since the tenancy began. The…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. Repairs to a front door. A lack of…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of repairs to the resident’s back door; complaints handling.. Total compensation ordered: £800.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Concerns about communal cleaning, repairs, and garden maintenance. Associated complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord's handling of the resident's reports of his noisy dripping bath taps and shower, and the level of compensation offered…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of repairs to the lighting in the communal car park.. Total compensation ordered: £200.

The Ombudsman found mediation settlement, maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy ..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of pests in the loft and walls.. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request to be rehoused.. Total compensation ordered: £250.

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s request for a replacement radiator. The resident’s reports of works…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of This complaint is about the way the landlord handled the resident’s reports of a leaking hot water cylinder.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s bedroom windows and outhouse roof.. Total compensation ordered: £600.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage..

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of mould on his wet room flooring.. Total compensation ordered: £300.

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address damp and mould in her property. The landlord’s…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s reports about the heating at…

The Ombudsman found service failure, severe maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s request to be reimbursed for increased water bills following a leak. The landlord’s complaint handling..…

The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of noise and antisocial behaviour (ASB) from his neighbour. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s windows, rear door, and outhouse roof.. Total compensation ordered: £400.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for documentation, specifically, the Insurance-Backed Guarantee (IBG), following a window installation…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a pest infestation, and the repairs required to resolve the issue..

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of : The level of compensation offered by the landlord in respect of its acknowledged failings in responding to the resident’s…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of landlord’s: Handling of a request for repairs to the boiler. Handling of a gas fire check and subsequent…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s concerns about the safety of their garden..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202108509 Longhurst Group Limited 18 November 2021 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of This complaint is about the landlord’s handling of arrears on the resident’s rent account and the support…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of damp and mould in her property..

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of an infestation of mice at her property. The landlord’s associated complaint handling..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s request to bring forward the planned replacement of her bathroom. The resident’s…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s belongings following her eviction from her home..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of concerns raised in respect of the installation of a new kitchen..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of problems with the installation of a new boiler..