Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Look Ahead Care and Support Limited's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
202534239 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about rehousing, due to repeated communication, record keeping and delay failings including withdrawing an accommodation offer…
202332698
The Ombudsman found reasonable redress, outside jurisdiction, maladministration in the landlord’s handling of the landlord’s handling of: Information given to the resident about future accommodation. The resident’s…
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