Magenta Living

The Ombudsman found maladministration in the landlord's response to damp and mould reports and damage to personal belongings, as it failed to offer proportionate compensation for the impact of its long-running repair…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s reports of: Issues with his boiler. Damp and mould. Issues with his toilet radiator…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about a panel review which it arranged to investigate his previous complaints. Handling of his…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint..

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports about repairs in her home. The landlord’s handling of asbestos in the…

The Ombudsman found reasonable redress in the landlord’s handling of REPORT COMPLAINT 202427013 Magenta Living 15 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the plasterwork and doorframes of the property. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Requests for a replacement front door. Associated formal complaint.. Total compensation ordered: £150.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of odours..

The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns the landlord’s: Administration of the resident’s rent account. The related complaint.. Total compensation…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202230503 Magenta Living 12 July 2024 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: works associated with an upgrade programme being carried out to the resident’s block of flats; the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reported repairs which included: damp and mould in the kitchen. repairs to the downstairs…

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of reports of noise nuisance, and noise transference, from the flat above the resident..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord's handling of the resident's reports of mice infestation. The landlord’s associated complaint handling.. Total…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202122836 Magenta Living 03 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of damaged fences. Handling of the associated complaint..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to reports that the resident did not receive information relating to asbestos within the property at his sign up, and the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s report of missing bricks in the roof-space wall.. Total compensation ordered: £50.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of a boiler leak; request for a combination (combi) boiler..

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns how the landlord handled the resident’s reports of a leak into his property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a bath to be installed at his property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about repairs to her dividing fence..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s response to the resident’s request to be reimbursed for food that was spoilt due to electrical faults in the property. The delays…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s complaint about the use of cleaning solvents in communal areas..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of anti-social behaviour (ASB) allegations made about the resident resulting in a Notice of Seeking possession..

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of REPORT COMPLAINT 202102090 Magenta Living 31 January 2022 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling repairs to the resident’s front door and the communal front door, and the removal of the concrete…

The Ombudsman found service failure, mediation settlement, no maladministration in the landlord’s handling of The resident complains about how the landlord handled his reports of repairs needed to: The boiler. The front…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision to allow contractors to carry out works at an empty property in the block and letting of a property during the Covid-19…

The Ombudsman found no maladministration in the landlord’s handling of The resident has complained that the landlord has not refunded the cost of a repair to their boiler..

The Ombudsman found no maladministration in the landlord’s handling of : the condition of the property at the commencement of the resident’s tenancy. the landlord’s complaint handling..

The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202000689 Magenta Living 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…