Magna Housing Limited

Severe maladministration was found in the landlord's handling of damp and mould reports, which remained unresolved for around 2 years with significant delays against its policy and poor communication. Maladministration…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of the: Reasonableness of the service charges and level of increases…

The Ombudsman found no maladministration in the landlord’s handling of how the landlord responded to the resident’s reports of anti-social behaviour (ASB)..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.. Total compensation ordered: £2250.

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs to the driveway. We have also considered the associated complaint.. Total compensation…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to end her previous joint tenancy.…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint refers to the landlord’s handling of the resident’s: Reports of damp and mould. Request to be rehoused..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of reports of a leak and remedial works required. Response to health and safety…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the associated complaint.. Total compensation ordered: £100.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of noise nuisance from a neighbour below. Complaint handling. The…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to reports of anti-social behaviour (ASB). Response to reports of damp and mould at the property. Handling…

The Ombudsman found maladministration in the landlord’s handling of The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the resident’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to repair the front door. The Ombudsman has also considered the landlord’s complaint handling.. Total…

The Ombudsman found maladministration in the landlord’s handling of : The landlords handling of the resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The landlord’s complaint handling has also…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour. Handling of the complaint.. Total compensation ordered:…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about an external management fee that forms part of the annual service charge costs..