Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Magna Housing Limited's maladministration rate (87%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202400091 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of the: Reasonableness of the service charges and level of increases…
202501035
The Ombudsman found no maladministration in the landlord’s handling of how the landlord responded to the resident’s reports of anti-social behaviour (ASB)..
202421874
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.. Total compensation ordered: £2250.
202327003
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs to the driveway. We have also considered the associated complaint.. Total compensation…
202403995
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to end her previous joint tenancy.…
202343407
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint refers to the landlord’s handling of the resident’s: Reports of damp and mould. Request to be rehoused..
202323728
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of reports of a leak and remedial works required. Response to health and safety…
202325006
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the associated complaint.. Total compensation ordered: £100.
202210951
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of noise nuisance from a neighbour below. Complaint handling. The…
202315970
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s: Response to reports of anti-social behaviour (ASB). Response to reports of damp and mould at the property. Handling…
202311171
The Ombudsman found maladministration in the landlord’s handling of The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the resident’s complaint…
202225432
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to repair the front door. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202208025
The Ombudsman found maladministration in the landlord’s handling of : The landlords handling of the resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The landlord’s complaint handling has also…
202210864
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour. Handling of the complaint.. Total compensation ordered:…
202203854
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about an external management fee that forms part of the annual service charge costs..
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