Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Magna Housing Limited's maladministration rate (88%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202433807 Housing association
Severe maladministration was found in the landlord's handling of damp and mould reports, which remained unresolved for around 2 years with significant delays against its policy and poor communication. Maladministration…
202400091 Housing association
The resident's complaint about the reasonableness of his service charges and the level of increase from April 2024 was outside the Ombudsman's jurisdiction. There was service failure in the landlord's response to his…
202501035 Housing association
The complaint concerned how the landlord responded to the resident's reports of anti-social behaviour involving a neighbour's partner, including parking disputes and alleged intimidation. The Ombudsman found no…
202421874 Housing association
The Ombudsman found service failure in the landlord's handling of repairs, as it did not complete the repairs it identified within a reasonable timeframe and failed to act on the resident's report of falling plaster…
202327003 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports about a deteriorating concrete driveway: it responded within policy, relied reasonably on specialist inspections, and…
202403995 Housing association
The Ombudsman found the landlord's response to the resident's rehousing request to be free of maladministration, but found maladministration in its complaint handling due to repeated delays, failure to acknowledge the…
202343407 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's damp and mould reports: it inspected promptly, identified reasonable works, and was proactive and flexible in tailoring repairs…
202323728 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs following a reported leak (poor recordkeeping and the resident being left without a bathroom light for two weeks), service failure in its…
202325006 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's antisocial behaviour (ASB) reports — it failed to update her in a timely way (about a 6-month gap) on the outcome of its discussions with…
202210951 Housing association
The Ombudsman found severe maladministration in the landlord's response to noise nuisance reports from a neighbour (lasting over 2 years) and in its complaint handling, plus maladministration in record keeping. The…
202315970 Housing association
The Ombudsman found maladministration in the landlord's response to reports of ASB, its response to reports of damp and mould, and its complaint handling, and reasonable redress in its handling of reports of blocked…
202311171 Housing association
The landlord failed to carry out damp and mould related repairs it identified for around 21 months despite the resident chasing them, and mishandled the resident's complaint and compensation request. The Ombudsman found…
202225432 Housing association
The Ombudsman found maladministration in the landlord's handling of a request to repair the front door and in its complaint handling, ordering £400 compensation and a further survey of the door.
202208025 Housing association
The Ombudsman found maladministration by Magna Housing Limited for its handling of a leaseholder's reports of antisocial behaviour from neighbours over nearly three years, including failing to respond to reports,…
202210864 Housing association
The Ombudsman found maladministration in the landlord's handling of a leaseholder's reports of antisocial behaviour and in its complaint handling. The landlord failed to investigate properly, complete a risk assessment…
202203854 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about an external management fee that forms part of the annual service charge costs. The landlord appropriately investigated…
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