Manchester City Council

The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould and of cigarette smoke entering her home from a neighbouring property, reasonable redress in its handling of…

The Ombudsman found reasonable redress in the landlord's response to damp, mould and associated repairs and to the conduct of operatives, as the landlord acknowledged its failures, apologised, offered £3000 compensation…

The landlord provided reasonable redress for its handling of the resident's reports of leaks, having acknowledged delays and offered proportionate compensation. However, maladministration was found in its complaint…

The landlord had serious failings in responding to sewage flooding and associated repairs, including delays, missed appointments, key loss, and lack of regard for the resident's vulnerability. However, the Ombudsman…

The Ombudsman found maladministration in the landlord's response to the resident's repairs request (underfloor heating and draughty windows reported from November 2023, with repeated delays and failure to consider…

The Ombudsman found a service failure in the landlord's response to the resident's queries about the energy price cap, as its explanation using total illustrative figures rather than unit prices caused confusion. It…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was service failure in the landlord’s handling of: repairs including for…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of The landlord responded to the resident’s complaint promptly, in line with its policy and our Complaint Handling Code..

The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould in the property. The associated…

The Ombudsman found no maladministration, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s response to: Reports of antisocial behaviour (ASB). Reports about…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s repairs reports, including damp and mould.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the roof and fence..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report that there was an issue with damp and mould and cracks to plaster internally. We have also considered…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the communal boiler..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs in the ground floor bathroom. the associated…

Severe maladministration was found in the landlord's handling of roof repairs and damp and mould, with numerous delays, cancelled appointments, poor record keeping, and outstanding works two years after the initial…

The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of repairs to address blocked guttering from nesting pigeons, and its handling of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of boiler repairs. Complaint handling..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for it to complete repairs in the garden. Associated complaint.. Total compensation ordered: £100.

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident's concerns about the communication of its fire safety policy particularly the clear communal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a tree maintenance request. The Ombudsman has also investigated the landlord’s handling of the associated complaint.. Total…

The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB, because although it took a range of proportionate measures, it failed to undertake and document risk assessments around…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This reports has also assessed the…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling.. Total compensation ordered:…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould in the hallway due to a lack of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s concerns regarding fire safety. reported lighting defects. the resident’s concerns about its out of hours…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of works to replace the resident’s chimney and fireplace. The landlord’s complaint handling.. Total compensation ordered: £370.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202011545 Manchester City Council 21 April 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Water leaking into the resident’s property. The associated complaint.. Total compensation ordered: £100.

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of a leak from the resident’s boiler and the associated damage. The landlord’s handling of reports that the resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to the request for a replacement front door..