Manchester City Council

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was service failure in the landlord’s handling of: repairs including for…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of The landlord responded to the resident’s complaint promptly, in line with its policy and our Complaint Handling Code..

The Ombudsman found no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould in the property. The associated…

The Ombudsman found no maladministration, severe maladministration, maladministration, mediation settlement in the landlord’s handling of the landlord’s response to: Reports of antisocial behaviour (ASB). Reports about…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s repairs reports, including damp and mould.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the roof and fence..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report that there was an issue with damp and mould and cracks to plaster internally. We have also considered…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the communal boiler..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of: repairs to the kitchen. damp and associated repairs in the ground floor bathroom. the associated…

The Ombudsman found service failure, no maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of repairs to address blocked guttering from nesting pigeons, and its handling of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of boiler repairs. Complaint handling..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Request for it to complete repairs in the garden. Associated complaint.. Total compensation ordered: £100.

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident's concerns about the communication of its fire safety policy particularly the clear communal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a tree maintenance request. The Ombudsman has also investigated the landlord’s handling of the associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould, and associated outstanding repairs; Complaint. This reports has also assessed the…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling.. Total compensation ordered:…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould in the hallway due to a lack of…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s concerns regarding fire safety. reported lighting defects. the resident’s concerns about its out of hours…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of works to replace the resident’s chimney and fireplace. The landlord’s complaint handling.. Total compensation ordered: £370.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202011545 Manchester City Council 21 April 2023 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Water leaking into the resident’s property. The associated complaint.. Total compensation ordered: £100.

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of a leak from the resident’s boiler and the associated damage. The landlord’s handling of reports that the resident’s…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s response to the request for a replacement front door..