Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Manningham Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202104146 Housing association
The Ombudsman found that the complaint about the landlord referring the resident to a mental health agency was outside its jurisdiction due to the time elapsed. On the handling of ASB reports, there was no…
202118694 Housing association
The Ombudsman found service failure by the landlord for a delay in repairing cold taps and pipes, and for failing to address that issue in its complaint responses. The landlord was ordered to pay £100 compensation. On…
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