Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 8 published decisions.
Mansfield District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202527837 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports — it failed to carry out risk assessments, took no preventative action in response to 2023 and 2024 reports, mis-managed…
202126813 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of repairs, staff conduct concerns, motorcycle reports, electrical safety timing, and gas servicing access. Service failure was found for unannounced…
202322775 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of kitchen alterations, and maladministration in both its handling of the associated complaint and its knowledge and information management. The landlord…
202400625 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of concerns about coldness in the resident's property. Although the landlord acted reasonably in attempting to resolve the issue and went beyond its…
202220640 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's rent account, as it took reasonable steps to manage arrears, arrange managed payments, and offer financial support. However, there…
202225350 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ASB reports due to a missing risk assessment, heavy-handed communication, and an out-of-date ASB policy, ordering £150 compensation and a policy review.
202123925 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports about a neighbour parking a motorbike in a communal drying area, as the landlord acted in line with its ASB policy and…
202014650 Local authority / ALMO / TMO
The Ombudsman found the landlord offered reasonable redress (four weeks rent-free plus £50 heating costs) for repair issues the resident reported while moving in. However, there was service failure in the landlord's…
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