Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Medway Council's maladministration rate (25%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202423533 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of a boiler repair: it acknowledged the repair exceeded the right to repair timescale by one day and offered compensation (£100) that exceeded its…
202403696 Local authority / ALMO / TMO
A leaseholder disputed the level of his service charges and the landlord's responses to his queries. The Ombudsman found the level/liability of the service charges is not within its jurisdiction (First-Tier Tribunal is…
202313199 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of flooring repairs. The Ombudsman found no maladministration: the landlord acted reasonably, offered appointments and a temporary decant to allow repairs, but the…
202211253 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of recharges for the property, as the charges were justified under the tenancy agreement and mutual exchange policy. However, there was service failure…
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