Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Medway Council's maladministration rate (50%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202423533 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, no maladministration, severe maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of: A boiler repair. The resident’s…
202403696
The Ombudsman found no maladministration in the landlord’s handling of This complaint is about: The level of the resident’s service charges. The landlord’s responses to the resident’s service charge queries..
202313199
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of flooring repairs..
202211253
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of recharges for the property. Its response to the resident’s request for copies of…
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