Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Melton Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202419013 Local authority / ALMO / TMO
The Ombudsman found the complaint about the resident's transfer request was outside its jurisdiction as it concerned housing allocation rather than landlord functions. It found service failure in the landlord's handling…
202423492
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of a data breach. the resident’s reports of antisocial behaviour (ASB). allegations of criminal…
202234544
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of multiple repairs, including damp and mould. The resident’s reported delays in…
202126131
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The…
202000883
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: an increase in the resident’s service charges; the related complaint.. Total compensation ordered:…
202125091
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The delays to repair the resident’s front and back doors. The resident’s reports of a faulty boiler and…
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