Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Melton Borough Council's maladministration rate (83%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202419013 Local authority / ALMO / TMO
The Ombudsman found the complaint about the resident's transfer request was outside its jurisdiction as it concerned housing allocation rather than landlord functions. It found service failure in the landlord's handling…
202423492 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of antisocial behaviour, as it did not follow its own policy (no risk assessment, action plan, updates or support), and ordered…
202234544 Local authority / ALMO / TMO
The Ombudsman found a service failure in the landlord's handling of the resident's reports of multiple repairs, including damp and mould, because of the time taken to refurbish the kitchen and the landlord's failure to…
202126131 Local authority / ALMO / TMO
The Housing Ombudsman determined that the complaint about the council's categorisation of the resident as an unreasonably persistent and vexatious customer, and its decision not to progress the complaint internally, was…
202000883 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the complaint about service charges. The landlord inappropriately applied its early resolution stage instead of logging the complaint formally, and its…
202125091 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for a 316-day delay replacing the resident's broken doors (apology and £455 payment). There was no maladministration regarding boiler/carbon monoxide…
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