Metropolitan Housing Trust Limited

The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s handling of a mutual exchange application..

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s suggested increase to the level of the resident’s service charge to pay for…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Refurbishment works to the resident’s kitchen and alterations to the bathroom. The associated complaint.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: the repairs following the report of a leak, including the installation of a new kitchen the disposal of the resident’s…

The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of : The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling of the…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s request for an EWS1 form.. Total compensation ordered: £200.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a support worker..

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s service charge account, which resulted in significant arrears. The complaint is also…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s request for an EWS1 certificate; the related complaint.. Total compensation ordered:…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of The resident’s complaint is about: The landlord’s response to the resident’s reports in relation to his storage…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s response to the resident’s: Reports of repairs to his boiler. Request that the landlord…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s Right to Buy application.. Total compensation ordered: £450.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of repairs and major works to the resident’s windows. Communication with the resident about the replacement…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s complaint about incomplete repair work to his balcony.. Total compensation ordered: £150.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding her front and back door..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the removal of the communal fire alarm at the property. Response to the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak, his requests for compensation, and his request to view its compensation…

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint concerns: The landlord's response about the standard of cleaning and ground maintenance in the communal areas. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s decision to change the energy supplier for the provision of communal heating in the building..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about:. Total compensation ordered: £350.

The Ombudsman found mediation settlement, service failure in the landlord’s handling of The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the: The level of redress awarded by the landlord in respect of its acknowledged failings in responding to the…

The Ombudsman found mediation settlement in the landlord’s handling of : The resident’s dissatisfaction with the level of redress made by the landlord in its response to an earlier complaint. Their request to transfer…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a roof leak, causing damage to his ceilings. The Ombudsman has also…

The Ombudsman found service failure in the landlord’s handling of : The resident’s request for a refund of her rent and service charges. The landlord’s handling of the resident’s staircasing request. The landlord’s…

The Ombudsman found mediation settlement, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s: Administration of the resident’s rent account. Handling of an anti-social…

The Ombudsman found service failure in the landlord’s handling of The resident complains about how the landlord handled her reports of repairs needed to the wet room..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom of his property. The landlord’s handling of the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: request to repair the door-shutting mechanism to a communal door. complaint about the above matter.. Total…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s administration of the resident’s rent and service charge account, including its response to her queries. The landlord’s complaint…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of: A leak at the property and subsequent repairs and associated damage. The…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling.. Total compensation ordered: £750.

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of works needed to the resident’s boiler..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the…

The Ombudsman found service failure, maladministration in the landlord’s handling of The resident complained about the landlord’s response to her complaint about her service charge for 2018/19 and in particular its…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. Complaint handling..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns that its contractors had not adhered to Covid-19 safety measures when working…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs at the property, specifically in respect of the heating and hot water systems and the landlord’s actions in respect…

The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord handled repairs to the resident’s kitchen..

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s request to carry out alterations to her garden. The landlord’s handling of the…

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint..

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s response to the resident’s reports of the condition of the communal bin…

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s response to reports of repairs to the resident’s garage..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of repairs following major gas works in 2019..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling of repairs and…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of a leak at the resident’s property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue.. Total compensation ordered: £250.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s requests for cyclical works and maintenance to the property..

The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the related complaint.. Total…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports about delays in cyclical works to the property..

The Ombudsman found maladministration, service failure in the landlord’s handling of : the landlord’s handling of the resident’s request for a refund of her service charge in relation to the number of times the communal…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s: reports regarding the conduct of the landlord’s employee; reports regarding parking enforcement and works;…

The Ombudsman found maladministration in the landlord’s handling of the landlords handling of the residents reports concerning the maintenance of roads outside the property..

The Ombudsman found mediation settlement, service failure in the landlord’s handling of The complaint is regarding landlord’s response to the resident’s concerns about: a faulty boiler at her property. her succession…

The Ombudsman found maladministration in the landlord’s handling of The complaint refers to: The landlord’s administration of the resident’s rent account..

The Ombudsman found maladministration in the landlord’s handling of :.

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reports of a pest infestation in his property. The landlord’s…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: request for CCTV to be installed; requests for repairs to the communal door; reports of…

The Ombudsman found mediation settlement in the landlord’s handling of the length of time it took to pay compensation to the resident consequent to a complaint about a lack of grounds maintenance..

The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports about anti-social behaviour (ASB) noise nuisance caused by…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s report about a fault with the boiler. Complaint handling.. Total compensation ordered: £80.

The Ombudsman found mediation settlement in the landlord’s handling of the amount of compensation offered by the landlord. The resident explained that the outstanding issue is that the amount of compensation offered…

The Ombudsman found service failure in the landlord’s handling of the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending the property following the report of…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports of no heating in her property, response to the resident’s…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns regarding fire safety Response to the resident’s concerns regarding service charges for fire safety…

The Ombudsman found mediation settlement in the landlord’s handling of The landlord’s response to the resident’s request for maintenance and cyclical works at the property..

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: reports of a rotten patio door and damp and mould; associated formal…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property without her permission..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 201806741 Metropolitan Housing Trust Limited 18 January 2021 Our approach The Housing…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a faulty door and intercom system.. Total compensation ordered: £225.

The Ombudsman found maladministration in the landlord’s handling of The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling of the associated complaint..

The Ombudsman found mediation settlement in the landlord’s handling of The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak which…

The Ombudsman found reasonable redress in the landlord’s handling of delay to the landlord installing new windows at the property..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The condition of the property when the resident moved in; The landlord’s handling of the subsequent repair works; The level of…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of reports of Anti-Social Behaviour (ASB).. Total compensation ordered: £100.

The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of:-.