Voluntary
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 33 published decisions.
202411599 Voluntary
The Ombudsman found reasonable redress in the landlord's handling of reports of a broken lift, noting the landlord apologised and offered £250 compensation reflecting service failures and inconvenience. It found no…
202441321 Voluntary
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to a kitchen cupboard,…
202440779 Voluntary
Service failure was found in the landlord's handling of reports of a roof leak and associated repairs, due to unreasonable delays (external repair took ~8 months; internal works took 76 working days) and poor…
202518324 Voluntary
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. We have also investigated the…
202425823 Voluntary
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to repairs and associated damp and mould. We have also considered the landlord’s…
202343105 Voluntary
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of The resident complained about the landlord’s handling of: Repairs and compensation claim. The complaints.…
202425775
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs. Plastering repairs We have also investigated the landlord’s complaint handling..
202342827
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of repairs to windows, window sills and walls.. Total compensation ordered: £200.
202318039
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB)..
202233937
The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of the resident’s reports of noise from her neighbour’s property.. Total compensation ordered: £500.
202331312
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of parking issues in her development and her request for her parking space to be marked. Request for…
202347219
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to address heat loss.. Total compensation ordered: £100.
202302619
The Ombudsman found mediation settlement, maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the bathroom roof and ceiling. The resident’s…
202220211
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint..…
202313074
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the resident’s concerns regarding information she was provided about the need for an external wall system…
202402453
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of a leak from a wet room and the associated repairs.. Total compensation ordered: £2478.
202322695
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of a mouse infestation in the property. Request for a housing transfer.. Total…
202330794
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) in the communal areas of the block. The resident’s…
202334813
The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns about parking. The landlord’s handling of the resident’s complaints about:…
202230777
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord's handling of: The allocation, nomination and suitability of the property. Reports of repairs in…
202311782
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Decision to charge the resident a higher rent at the property than at her previous accommodation. Handling of the resident’s reports of…
202305073
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202305073 MHS Homes Ltd 5 July 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is…
202208094
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Decision to move a wall in the property, including the lack of notice and financial impact of this. Response to the…
202305464
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of her electric tripping..
202220070
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s complaint…
202211403
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s purchase of the property. Setting of the rent. Administration of the resident’s rent…
202215054
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: reports of repairs needed to the roof. reports of damp and mould and lack of insulation. the related complaint. The…
202203803
The Ombudsman found no maladministration in the landlord’s handling of The resident complains about the landlord’s handling of reports of smoking within the block..
202002691
The Ombudsman found maladministration in the landlord’s handling of : the level of compensation the landlord has offered in response to the resident’s complaint about the delay in carrying out repairs to her bathroom.…
202001013
The Ombudsman found maladministration in the landlord’s handling of The resident complains about the landlord's handling of her concerns about service charge and lift maintenance costs.. Total compensation ordered: £100.
202002094
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of rodents in her property.. Total compensation ordered: £100.
202011237
The Ombudsman found service failure in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property..
201904750
The Ombudsman found no maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of: The resident’s reports of Anti-Social Behaviour and harassment from a neighbour..
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