Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Mid Devon District Council's maladministration rate (60%) is lower than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202539571 Local authority / ALMO / TMO
The Ombudsman found the noise disturbance complaint outside its jurisdiction as the council was acting as an environmental protection authority. It found no maladministration in the landlord's handling of damp and mould…
202402538 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of works to the guttering and downpipes due to significant delays, failed appointments and poor communication, with works completed 253 working days after…
202431865 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request to remove the chimney breast, as the landlord's position was consistent with its policy and tenancy agreement. Minor…
202334014 Local authority / ALMO / TMO
There was maladministration in the landlord's response to damp and mould at the property due to unreasonable delays in carrying out recommended drainage works and a lack of communication about when works would be…
202304164
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about its failure to safeguard him and…
202313082
The Ombudsman found no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, which the resident…
202234298
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord's handling of the resident’s concerns about: The position of a fence at the bottom of her garden. The height of a…
202303628
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of damp and mould at the resident’s property and her damaged belongings. A leak at the…
202232822
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Decision to recharge the resident for repairs to the toilet in her home. Handling of repairs to…
202215292
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : the landlord’s decision to issue the resident with a Notice to Quit. the landlord’s handling of the resident’s…
202207247
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to the resident's concerns about the…
202228837
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to the heating and hot water in the property. The Ombudsman has also considered the landlord’s…
202217986
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s request for the resident to remove a wood burner they had installed in the property..
202013248
The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The conduct, behaviour and comments by landlord staff made to her when visiting her property,…
202007057
The Ombudsman found service failure in the landlord’s handling of the landlord’s decision to recharge the resident for repair costs following works on her boiler..
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