Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 15 published decisions.
Mid Devon District Council's maladministration rate (60%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202539571 Local authority / ALMO / TMO
The Ombudsman found the noise disturbance complaint outside its jurisdiction as the council was acting as an environmental protection authority. It found no maladministration in the landlord's handling of damp and mould…
202402538 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of works to the guttering and downpipes due to significant delays, failed appointments and poor communication, with works completed 253 working days after…
202431865 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's request to remove the chimney breast, as the landlord's position was consistent with its policy and tenancy agreement. Minor…
202334014 Local authority / ALMO / TMO
There was maladministration in the landlord's response to damp and mould at the property due to unreasonable delays in carrying out recommended drainage works and a lack of communication about when works would be…
202304164 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of ASB and hate crimes, its safeguarding and its duties under the Human Rights Act 1998 and Equality Act 2010, the resident's…
202313082 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to offer to replace the resident's front door subject to a recharge after the resident damaged it, or in its handling of his discrimination allegation.…
202234298 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about the position of a garden fence alleged to encroach on a public right of way, and maladministration in its complaint…
202303628 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of damp and mould and the resident's damaged belongings, but found maladministration in its handling of a leak at the property, ordering £300…
202232822 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to recharge the resident for clearing a toilet/soil stack blockage caused by wet wipes, and no maladministration in its handling of the repairs, which…
202215292 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to issue a Notice to Quit following an investigation into potential tenancy fraud. The complaint about personal data handling was outside jurisdiction…
202207247 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to recharge the resident for repairs upon termination of his tenancy, as the resident had signed mutual exchange forms accepting liability. The…
202228837 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of heating and hot water repairs because its compensation offer did not reflect its own policy on temporary heater use, and service failure in complaint…
202217986 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in requesting the resident remove a wood burner installed without written consent, as the tenancy agreement required written permission for improvements and the…
202013248 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding staff conduct, window repairs, front path repairs, the front door specification, and ASB reports. Service failure was found for the landlord's handling of bathroom…
202007057 Local authority / ALMO / TMO
The Ombudsman found service failure by Mid Devon District Council for recharging the resident £147.82 for boiler repairs without sufficient evidence. The landlord relied on an unrecorded engineer recollection, delayed…
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