Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Mid Suffolk District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202339671 Local authority / ALMO / TMO
Maladministration was found in the landlord's handling of the resident's reports of damp and mould and in its handling of the formal complaint. There were delays in repairs, persistent communication failures, and a…
202445120 Local authority / ALMO / TMO
The landlord failed to respond promptly to the resident's reports of damp and mould, was slow to arrange surveys and to install recommended extractor fans (taking around 12 months), and used language that left the…
202338776 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould (extensive repair delays, poor communication, and significant record-keeping failings) and maladministration…
202127679 Local authority / ALMO / TMO
The Ombudsman found that the landlord's offer of £700 compensation, redecoration and carpet cleaning constituted reasonable redress for its handling of multiple repairs (including damp, mould, a bathroom leak and…
201911656 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs, with delays spanning several months, and ordered £150 compensation. Reasonable redress was found for the landlord's handling of contractor…
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