Midland Heart Limited

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s responses to the leak, follow on repairs, and staff conduct. We have also investigated the…

The Ombudsman found maladministration, no maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: reports of bin store door repairs and…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of the incorrect…

The Ombudsman found severe maladministration, service failure, maladministration, reasonable redress in the landlord’s handling of The landlord’s handling of: Repairs to the heating and hot water system. The associated…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise nuisance. Complaint. Our decision (determination) We found: The…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of reports of: Leaks from the property above. Damp and mould. We…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s management of repairs, including recurring damp and mould, vermin infestation and a damaged light fitting. We…

The Ombudsman found mediation settlement in the landlord’s handling of the level of compensation offered in relation to the landlord’s handling of a leak and damp and mould. Our decision (determination) We have found…

The Ombudsman found no maladministration, reasonable redress, severe maladministration, service failure, maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Request to have a new…

The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to ASB from the resident’s neighbour. Handling of the formal complaint. Our…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) There has been maladministration by the landlord in its handling of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: A gas leak. The complaint.. Total compensation ordered: £400.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: reports of pests in the property. reports of antisocial behaviour (ASB). associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void condition of the property. outstanding repairs in…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of repairs, pest control, and damp and mould at the resident’s property. We have also considered the…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs in the bathroom and associated damp and mould.…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for the advanced rent payment to be…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about anti-social behaviour (ASB)..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: reports about a leak. the associated complaint..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of damp and mould and requests for associated repairs. Window repairs. The residents…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s concerns about the condition of the property when she moved in, including reports of damp…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..

The Ombudsman found no maladministration, service failure in the landlord’s handling of : the landlord’s changes to its allocations policy. the landlord’s handling of a rehousing application. The landlord’s complaints…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: concerns about the condition of her kitchen. complaint.. Total compensation ordered: £75.

The Ombudsman found maladministration, service failure in the landlord’s handling of REPORT COMPLAINT 202231913 Midland Heart Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Reports of repairs and silverfish. The associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Works to install a replacement kitchen. The associated complaint..

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s request for the removal of her phone number from the landlord’s system. The associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that she had not agreed to,…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The increase in service and rent charges. Notice to attend meetings. The information provided by the…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s reports that it had disposed of her personal belongings.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint..

The Ombudsman found reasonable redress in the landlord’s handling of how the landlord handled the resident’s reports of damp and mould..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s concerns about staff…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The Ombudsman has also investigated the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Subject Access Request (SAR). Reports about repairs. Reports about staff conduct.. Total compensation…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202310188 Midland Heart Limited 14 November 2024 Our approach The Housing Ombudsman’s approach to investigating…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s property sale. The associated complaint handling.. Total compensation ordered: £700.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of noise nuisance. This Service has also investigated the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: reports of antisocial behaviour (ASB). the resident’s complaint.. Total compensation ordered: £1150.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: leaks, damp and mould damage to personal items impact on her health. Total compensation ordered:…

The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s delay to register the property with the land registry. The landlord’s handling of a dispute over the shared…

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance from the upstairs’ flat.…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the block and the related service…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of defects reported by the resident of a new build property..

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord's handling of: The installation of windows at the property. The resident's request to replace a…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour caused by a neighbour. Allegations regarding the conduct of…

The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reporting of concerns about dust particles in…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports about the condition of a shared garden. The landlord’s complaint handling.. Total compensation…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s requests: That the cleaners stop using bleach or strong chemical cleaning products in the…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of reports of damp and mould..

The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : The landlord’s response following a leak affecting the resident’s property. The landlord’s response to the resident’s reports…

The Ombudsman found mediation settlement, maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Decision to end the resident’s licence. Handling of the resident’s…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to: The resident’s reports that the landlord had not removed weeds from the nearby…

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request for a transfer..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of defects after she moved into the new build property, including its complaint response..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. Complaint handling.. Total…

The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s response to…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: shower replacement works; graffiti and signage removal; the resident’s request for a gate. The Ombudsman…

The Ombudsman found service failure in the landlord’s handling of the redress offered by the landlord following a refund of service charges.. Total compensation ordered: £250.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of decoration works..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns about his address. Handling of direct offers of accommodation to the resident. Complaint…

The Ombudsman found service failure, maladministration, reasonable redress, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of no heating in the property. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to renew the resident’s garden fence..

The Ombudsman found no maladministration in the landlord’s handling of : The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the repairs to the resident’s external doors and roof..

The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of This complaint is about the way the landlord handled the resident’s reports of drug- and tobacco-related…

The Ombudsman found reasonable redress in the landlord’s handling of : the landlord’s handling of the resident’s reports of noise nuisance. the landlords handling of the associated complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the property after an overflow pipe leak.. Total compensation ordered: £1426.

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of a pest infestation. The landlord’s response to the resident’s related request for…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports regarding window repairs; request for compensation for increased heating costs..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: response to the resident’s request to be rehoused; complaints handling..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: handling of the resident’s reports of repairs to her porch roof, leaks inside her property, and…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request for compensation..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about a flea infestation and door gaps he said led to their spread..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of kitchen repairs.. Total compensation ordered: £724.

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of disrepair issues, including (but not limited to): a rodent infestation; a…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s administration of the resident’s rent account including arrears The landlord’s decision to offset his compensation against his rent…

The Ombudsman found reasonable redress in the landlord’s handling of the level of compensation offered by the landlord to the resident for acknowledged delays and failures to repair a water heater.. Total compensation…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling..

The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of The complaint concerns: The landlord response to the resident’s complaint about being evicted and the provision…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about the standard of the garden maintenance service..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) in the car park area of the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of anti-social behaviour (ASB) in 2020.. Total compensation ordered: £150.

The Ombudsman found reasonable redress, service failure in the landlord’s handling of REPORT COMPLAINT 202011784 Midland Heart Limited 21 December 2021 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The resident complains about: the landlords handling of data protection, the quality of the call transcripts and the advice provided…

The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns the landlord’s compliance with an out of court settlement for disrepair..

The Ombudsman found service failure, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of noise transference in her property..

The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of his electrical storage heater causing high heating costs for his property..

The Ombudsman found service failure in the landlord’s handling of The resident complains about the landlord’s handling of his Voluntary Right to Buy (VRtB) application, and its response to his subsequent formal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns with the level, and standard of work carried out in relation to his service charges..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord charging the resident rent for a property he is not living in. The landlord’s disposal of the resident's belongings…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns regarding her property transfer..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns the landlord’s decision to decline the resident’s request to purchase her property under the right to buy…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated complaint…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about its refusal of her Voluntary Right to Buy (VRTB) application..

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202013847 Midland Heart Limited 10 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of pipe blockages and leaks into the Resident’s property..

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202008032 Midland Heart Limited 25 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…

The Ombudsman found service failure in the landlord’s handling of the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s request for his address to be amended. The landlord’s handling of…

The Ombudsman found mediation settlement in the landlord’s handling of The landlord’s response to reports of a leak..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to her reports of ASB as well as the reports of ASB made against her.…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of The complaint refers to: The landlord’s administration of the resident’s rent account..

The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of :.

The Ombudsman found service failure in the landlord’s handling of The complaint concerns the amount of compensation offered by the Landlord to the Resident for the distress and inconvenience caused by the lack of a…

The Ombudsman found mediation settlement in the landlord’s handling of The complaint concerns the landlord’s handling of a leak at the resident’s property.

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of a lack of hot water..