Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 20 published decisions.
Milton Keynes City Council's maladministration rate (95%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202445243 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ASB because it failed to fully investigate noise reports from December 2025, and maladministration in its complaint handling due to repeated delays and a…
202527577 Local authority / ALMO / TMO
Maladministration was found in how the landlord handled damp, mould and roof repairs, and in its complaint handling. The roof repair took over 11 months after replacement was identified, mould responses were repeatedly…
202453502 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's reports of ASB and concerns over sound insulation, due to delays in risk assessment and police enquiries, failure to explain action for…
202419221 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of subsidence investigations and repairs due to poor communication and failure to demonstrate it remedied the cause of the subsidence, and service failure…
202342696 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the leak and damp and mould, the trip hazard repair, the fire door installation, the request for a copy of an inspection report and its complaint…
202343176 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports of no heating (it did not manage the resident's expectations and failed to address all points raised) and service failure in its complaint…
202219477 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to requests for a new water cylinder (failure to communicate its position) and response to compensation requests (delayed signposting to insurance).…
202328994 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of roof leaks and subsequent damp and mould, and service failure in its handling of the associated complaint. The landlord was…
202315355 Local authority / ALMO / TMO
The landlord failed to recognise its repair responsibility for a blocked communal soil stack pipe serving the resident's flat, leading the resident to instruct a private drainage contractor at his own cost; this was…
202318498 Local authority / ALMO / TMO
The resident complained about the level of increase in the heating element of his service charge and the landlord's handling of an assessment of support available to him. The Ombudsman found the complaint about the…
202223793 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of noise/ASB reports and its complaint handling, but no maladministration regarding a managed move request, ordering £200 compensation and an apology.
202320226 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the boiler replacement, disrepair at the property, and the formal complaint. It ordered the landlord to apologise, pay £800 compensation, share…
202221333 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of an electrical fault damaging the resident's cooker, but found service failure in its complaint handling due to lengthy delays, ordering an apology…
202309298 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of water ingress from the balcony above the property (prolonged damp and flaking ceilings, loss of ceiling lights, poor communication and lack of…
202307884 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould throughout the property, and service failure in its handling of outstanding repairs and of the resident's concerns about…
202230208 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's queries about responsibility for repairs following water ingress, as it acted reasonably and in line with the lease terms.
202229797 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of reported leaks, and maladministration in its handling of the resident's request for remedial works and damages and in its complaint handling,…
202102710 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of ASB reports and repairs, and maladministration in complaint handling. The landlord was proactive in supporting the resident's vulnerability but failed to…
202108160 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of decorative repairs following damp and mould (delays, poor oversight, failure to address floor covering concerns) and for its complaint handling…
202107671 Local authority / ALMO / TMO
The Ombudsman found maladministration by Milton Keynes City Council in its handling of repair issues (delays with damp survey, asbestos management, window locks, and electrical testing) and in its complaint handling…
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