Milton Keynes City Council

The Ombudsman found service failure in the landlord's handling of ASB because it failed to fully investigate noise reports from December 2025, and maladministration in its complaint handling due to repeated delays and a…

Maladministration was found in how the landlord handled damp, mould and roof repairs, and in its complaint handling. The roof repair took over 11 months after replacement was identified, mould responses were repeatedly…

The Ombudsman found maladministration in the landlord's response to the resident's reports of ASB and concerns over sound insulation, due to delays in risk assessment and police enquiries, failure to explain action for…

The Ombudsman found maladministration in the landlord's handling of subsidence investigations and repairs due to poor communication and failure to demonstrate it remedied the cause of the subsidence, and service failure…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: report of a leak from the flat above, and the subsequent report of damp and mould request to decorate the…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the residents: Reports of no heating. Complaint. Our decision (determination) We…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s requests for a new water cylinder. Handling of repairs to resolve a leak through an…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. The associated complaint..…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of : the increase in service charges relating to heating the landlord’s handling of an assessment of support available to the resident. Total compensation…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise and antisocial behaviour. Request for a managed move. Associated…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The boiler replacement. Disrepair at the property. The Ombudsman has also investigated the landlord’s…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about electrical safety and damage to her cooker. The Ombudsman has also…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst pipe under the bath. This…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. Staff conduct..…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about responsibility for repairs..

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of the resident’s: Reports of leaks in her property. Request for remedial works and damages. Formal…

The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of decorative works following damp and mould. The landlord’s handling of the resident’s housing application. The landlord’s…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of repairs issues. response to the resident’s concerns about the condition of the property when it was let. handling and…