Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 16 published decisions.
Milton Keynes City Council's maladministration rate (94%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202342696
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: report of a leak from the flat above, and the subsequent report of damp and mould request to decorate the…
202343176 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the residents: Reports of no heating. Complaint. Our decision (determination) We…
202219477
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s requests for a new water cylinder. Handling of repairs to resolve a leak through an…
202328994
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. The associated complaint..…
202315355
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint.. Total compensation…
202318498
The Ombudsman found service failure in the landlord’s handling of : the increase in service charges relating to heating the landlord’s handling of an assessment of support available to the resident. Total compensation…
202223793
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise and antisocial behaviour. Request for a managed move. Associated…
202320226
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The boiler replacement. Disrepair at the property. The Ombudsman has also investigated the landlord’s…
202221333
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about electrical safety and damage to her cooker. The Ombudsman has also…
202309298
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Water ingress from the balcony above the property. Repairs following a burst pipe under the bath. This…
202307884
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about: Damp and mould throughout the property. Outstanding repairs. Staff conduct..…
202230208
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about responsibility for repairs..
202229797
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord's handling of the resident’s: Reports of leaks in her property. Request for remedial works and damages. Formal…
202102710
The Ombudsman found maladministration, mediation settlement, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of alleged antisocial behaviour (ASB) from her neighbour. The…
202108160
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of decorative works following damp and mould. The landlord’s handling of the resident’s housing application. The landlord’s…
202107671
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of repairs issues. response to the resident’s concerns about the condition of the property when it was let. handling and…
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