Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Milton Keynes Council's maladministration rate (86%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202314473 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of garden maintenance (a resident responsibility), but service failure in its handling of the path and threshold step, a hole in the bedroom wall, and…
202421402 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of damp and mould, service failure in its response to asbestos concerns and in its complaints handling, and no maladministration in its…
202301815 Local authority / ALMO / TMO
The landlord did not adequately respond to a leaseholder's concerns that he was being overcharged for communal door and entry system works, failing to provide a breakdown of costs or signpost him to the First-Tier…
201902957 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's complaint handling and maladministration in its response to repairs and record keeping. The landlord failed to permanently resolve numerous repairs over…
202016940 Local authority / ALMO / TMO
The landlord offered to erect a two-metre fence to address ASB concerns following Ombudsman intervention, which resolved the complaint satisfactorily under the early resolution process.
201802315 Local authority / ALMO / TMO
The Ombudsman found maladministration for the landlord's handling of major works at the resident's property due to unreasonable delays (decant to completion took nearly three years), lack of updates, and failure to…
201910370 Local authority / ALMO / TMO
The Ombudsman found service failure in how Milton Keynes Council handled repairs reported, particularly regarding a 2018 leak that was not investigated before a kitchen was fitted, causing distress and inconvenience. No…
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